Customer Service Advisor Skills you Need for your CV and Career in Customer Service

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Customer Service Advisor Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Advisor role. We ranked the top skills based on the percentage of Customer Service Advisor job descriptions they appeared on. For example, 79% of Customer Service Advisor job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
79%
call centre
34%
customer service advisor
23%
contact centre
20%
telephony
13%
customer support
13%
communication skills
11%
administration
9%
retail
8%
complaints
8%
admin
8%
customer services
8%
financial services
8%
sales
8%
inbound
8%
advisor
8%
call centre agent
8%
customer care
6%
banking
6%
excel
6%
ms word
6%
calls
6%
data entry
6%
hospitality
6%
problem solving
4%
communications
4%
coordination
4%
organisation
4%
telephone manner
4%
enquiries
4%
call handler
4%
customer service agent
4%
customer service executive
4%
customer service representative
4%
insurance
4%
representative
2%
outbound advisor
2%
communication
2%
dispatcher
2%
adviser
2%
ftc
2%
resolving issues
2%
it skills
2%
retail sales assistant
2%
advisors
2%
people skills
2%
loss adjuster
2%
sales advisor
2%
customer satisfaction
2%
phone
2%
phone manner
2%
organised
2%
team player
2%
computer literate
2%
answering telephones
2%
cs
2%
hybrid
2%
microsoft office
2%
customerservice
2%
merchanting
2%
telecommunications
2%
b2b
2%
technical support
2%
administrative
2%
cs centre
2%
b2c
2%
renewals
2%
queries
2%
customer service centre
2%
contact center
2%
general admin
2%
training programme
2%
call centre advisor
2%
assistance
2%
attention to detail
2%
claims
2%
microsoft excel
2%
claims handler
2%
customer service administrator
2%
orders
2%
1st line
2%
customer advisor
2%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Service Advisor skills and keywords or scan your CV to get a personalised score.