Contact Centre Agent Skills you Need for your CV and Career in Customer Service

Share

Contact Centre Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Contact Centre Agent role. We ranked the top skills based on the percentage of Contact Centre Agent job descriptions they appeared on. For example, 64% of Contact Centre Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
64%
call centre
48%
calls
22%
customer service advisor
22%
contact centre
16%
customer care
16%
queries
16%
outbound calls
11%
interpersonal skills
11%
cold calling
11%
pensions
11%
communication skills
11%
customer services
6%
collections
6%
financial services
6%
written communication
6%
self management
6%
professional conduct
6%
powerpoint
6%
outlook
6%
organisational skills
6%
microsoft word
6%
microsoft excel
6%
gujarati
6%
protection
6%
administrative
6%
resolve issues
6%
problem solving
6%
ms office
6%
customer queries
6%
customer issues
6%
order processing
6%
e-commerce
6%
customer complaints
6%
crm
6%
data
6%
Export

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Contact Centre Agent skills and keywords or scan your CV to get a personalised score.