Below we've put together a list of the skills needed for Contact Centre Agent. We ranked the top skills based on the percentage of Contact Centre Agent job descriptions they appeared on. For example, 24% of Contact Centre Agent job descriptions contained Customer Service as a skill.
The most common skills found on Contact Centre Agent job descriptions in 2021.
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One of the best ways to acquire the skills for a role is to take an online course. We've identified some online courses from Udemy that will help you advance in your career.
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