Contact Centre Agent Skills you Need for your CV and Career in Customer Service

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Contact Centre Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Contact Centre Agent role. We ranked the top skills based on the percentage of Contact Centre Agent job descriptions they appeared on. For example, 50% of Contact Centre Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
50%
call centre
43%
contact centre
29%
compliance
22%
monitoring performance
22%
qa
22%
customer service advisor
22%
data
15%
queries
15%
calls
15%
hybrid
8%
call handler
8%
agent
8%
office work
8%
call centre agent
8%
repair
8%
luggage
8%
claims
8%
aviation
8%
team leadership
8%
crm
8%
advisor
8%
inbound customer service
8%
customer service agent
8%
call center
8%
customer support
8%
outbound calls
8%
microsoft word
8%
dc
8%
cold calling
8%
calling
8%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Contact Centre Agent skills and keywords or scan your CV to get a personalised score.