Contact Centre Agent Skills you Need for your CV and Career in Customer Service
Contact Centre Agent Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Contact Centre Agent role. We ranked the top skills based on the percentage of Contact Centre Agent job descriptions they appeared on. For example, 62% of Contact Centre Agent job descriptions contained customer service as a required skill.
Keywords / Skills
Popularity
customer service
62%
call centre
43%
inbound
20%
outbound
20%
contact centre
20%
admin
15%
inbound calls
15%
outbound calls
15%
front of house assistant
10%
customer service agents
10%
client team enquiries assistant
10%
customer service advisor
10%
enquiries advisor
10%
enquiries assistant
10%
administrator
10%
customer service representative
10%
customer services executive
10%
retentions advisor
5%
telecoms
5%
call
5%
purchase orders
5%
calls
5%
sourcing
5%
customer queries
5%
customer care
5%
email clients
5%
orders
5%
microsoft excel
5%
client services
5%
microsoft word
5%
customer experience
5%
customer services
5%
web chat
5%
communication skills
5%
complaints handler
5%
customer service admin
5%
receptionist
5%
Improve your CV's success rate by using these Contact Centre Agent skills and keywords or scan your CV to get a personalised score.