Contact Centre Agent Skills you Need for your CV and Career in Customer Service

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Contact Centre Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Contact Centre Agent role. We ranked the top skills based on the percentage of Contact Centre Agent job descriptions they appeared on. For example, 62% of Contact Centre Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
62%
call centre
43%
inbound
20%
outbound
20%
contact centre
20%
admin
15%
inbound calls
15%
outbound calls
15%
front of house assistant
10%
customer service agents
10%
client team enquiries assistant
10%
customer service advisor
10%
enquiries advisor
10%
enquiries assistant
10%
administrator
10%
customer service representative
10%
customer services executive
10%
retentions advisor
5%
telecoms
5%
call
5%
purchase orders
5%
calls
5%
sourcing
5%
customer queries
5%
customer care
5%
email clients
5%
orders
5%
microsoft excel
5%
client services
5%
microsoft word
5%
customer experience
5%
customer services
5%
web chat
5%
communication skills
5%
complaints handler
5%
customer service admin
5%
receptionist
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Contact Centre Agent skills and keywords or scan your CV to get a personalised score.