Complaints Officer Skills you Need for your CV and Career in Financial Services

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Complaints Officer Skills List in Financial Services

Below we have compiled a list of the most popular skills for a Complaints Officer role. We ranked the top skills based on the percentage of Complaints Officer job descriptions they appeared on. For example, 42% of Complaints Officer job descriptions contained compliance as a required skill.

Keywords / Skills

Popularity

compliance
42%
financial services
34%
complaints
34%
financial planning
25%
risk management
25%
negotiation skills
17%
customer service
17%
credit risk
17%
credit processes
17%
wealth management
17%
training
17%
independent financial advice
17%
compliance reporting
17%
file review
17%
collections
17%
finance
13%
compliance monitoring
13%
unsecured lending
13%
arrears
9%
consumer lending
9%
complaint
9%
risk
9%
reporting
9%
regulations
9%
commercial finance
9%
legal
9%
pep
5%
credit
5%
aml
5%
financial crime
5%
insurance
5%
sanction
5%
fca
5%
communication
5%
tcf
5%
investments
5%
asset management
5%
compliance procedures
5%
real estate
5%
lending
5%
dispute resolution
5%
data protection act
5%
customer complaints
5%
complaint management
5%
telephone manner
5%
secured lending
5%
commercial mortgages
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Complaints Officer skills and keywords or scan your CV to get a personalised score.