Complaints Officer Skills you Need for your CV and Career in Financial Services

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Complaints Officer Skills List in Financial Services

Below we have compiled a list of the most popular skills for a Complaints Officer role. We ranked the top skills based on the percentage of Complaints Officer job descriptions they appeared on. For example, 36% of Complaints Officer job descriptions contained compliance as a required skill.

Keywords / Skills

Popularity

compliance
36%
complaints
33%
independent financial advice
25%
financial services
25%
financial planning
25%
wealth management
22%
negotiation skills
18%
credit risk
18%
credit processes
18%
risk management
15%
file review
15%
training
15%
compliance reporting
15%
collections
15%
customer service
11%
unsecured lending
11%
mortgage lending
11%
mortgage broker
11%
consumer lending
8%
complaint
8%
secured lending
8%
commercial mortgages
4%
dispute resolution
4%
telephone manner
4%
complaint management
4%
customer complaints
4%
finance
4%
data protection act
4%
compliance officer
4%
arrears
4%
risk compliance
4%
regulatory standards
4%
ifa
4%
servicing
4%
savings
4%
customer
4%
sla's
4%
self-driven
4%
due diligence
4%
agricultural
4%
administrative support
4%
senior management
4%
insurance
4%
credit control
4%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Complaints Officer skills and keywords or scan your CV to get a personalised score.