Complaints Officer Skills for your CV in the Financial Services Industry

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Complaints Officer Skills List in the Financial Services Industry

Below we have compiled a list of the most popular skills for a Complaints Officer role. We ranked the top skills based on the percentage of Complaints Officer job descriptions they appeared on. For example, 65% of Complaints Officer job descriptions contained compliance as a required skill.

Skills

Popularity

compliance
65%
financial services
50%
compliance monitoring
22%
customer service
22%
microsoft office
22%
kyc
15%
aml
15%
cemap
15%
mortgage brokers
15%
assurance
15%
client liaison
15%
client meetings
15%
mortgage
15%
support staff
15%
broker
8%
customer relations officer
8%
business development
8%
compliance assistant
8%
data protection
8%
intermediaries
8%
document control
8%
relationship
8%
fca
8%
sales
8%
kpis
8%
it literate
8%
consultants
8%
mcob
8%
file review
8%
operations
8%
regulated
8%
financial planning
8%
telephony
8%
wealth management
8%
mlro
8%
banking
8%
risk assessments
8%
savings
8%
tcf
8%
client service
8%
monitoring
8%
customer success
8%
mortgages
8%
onboarding
8%
complaints
8%
lending
8%
communication
8%
complaints handling
8%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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