Complaints Manager Skills you Need for your CV and Career in Customer Service

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Complaints Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Complaints Manager role. We ranked the top skills based on the percentage of Complaints Manager job descriptions they appeared on. For example, 58% of Complaints Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
58%
case management
10%
contact centre
10%
customer service manager
10%
manager
10%
customer services
10%
customer complaints
5%
hazardous waste
5%
demolition
5%
construction
5%
asbestos
5%
waste
5%
complaint management
5%
claims handling
5%
time management
5%
teamwork
5%
organisation
5%
communication
5%
skip hire
5%
resource allocation
5%
waste management
5%
leasing
5%
complaints handler
5%
complaints manager
5%
contact centre manager
5%
customer experience
5%
customer service advisor
5%
housing advisor
5%
housing manager
5%
housing ombudsman
5%
supervising
5%
team leader
5%
problem solving
5%
lettings administration
5%
property
5%
admin
5%
call centre
5%
customer care
5%
sales admin
5%
administrative duties
5%
computer literate
5%
estimates
5%
invoicing
5%
supervisor
5%
logistics
5%
organisational skills
5%
attention to detail
5%
report writing
5%
management
5%
account manager
5%
client services
5%
customer success
5%
customer service / processing
5%
crm
5%
crm databases
5%
microsoft crm
5%
resource
5%
resourcing
5%
sap crm
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Complaints Manager skills and keywords or scan your CV to get a personalised score.