Complaints Manager Skills you Need for your CV and Career in Customer Service

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Complaints Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Complaints Manager role. We ranked the top skills based on the percentage of Complaints Manager job descriptions they appeared on. For example, 43% of Complaints Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
43%
complaints manager
29%
customer service advisor
22%
complaints
22%
complaints handler
22%
customer care
15%
customer relations advisor
15%
customer relations manager
15%
call centre
15%
complaint handler
15%
complaint
8%
complaints officer
8%
complaint management
8%
complaints prevention
8%
customer complaints
8%
enquiries
8%
contact centre manager
8%
aftercare
8%
engagement
8%
customer insight
8%
governance manager
8%
defects
8%
complaints coordinator
8%
escalations
8%
amazon
8%
housing ombudsman
8%
communication skills
8%
investigations
8%
help desk
8%
lloyds
8%
customer relations executive
8%
perm
8%
english language skills
8%
retail
8%
record maintenance
8%
temp
8%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Complaints Manager skills and keywords or scan your CV to get a personalised score.