Complaints Manager Skills you Need for your CV and Career in Customer Service

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Complaints Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Complaints Manager role. We ranked the top skills based on the percentage of Complaints Manager job descriptions they appeared on. For example, 45% of Complaints Manager job descriptions contained customer service advisor as a required skill.

Keywords / Skills

Popularity

customer service advisor
45%
complaints handler
34%
housing ombudsman
34%
housing advisor
34%
contact centre
34%
case management
34%
customer experience
23%
team leader
23%
supervising
23%
housing manager
23%
complaints manager
23%
customer service manager
23%
contact centre manager
23%
compliance
12%
healthcare
12%
leadership
12%
management
12%
organisational skills
12%
complaint handling
12%
contact centre agent
12%
customer service
12%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Complaints Manager skills and keywords or scan your CV to get a personalised score.