Complaints Manager Skills you Need in the Customer Service Industry

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Complaints Manager Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Complaints Manager role. We ranked the top skills based on the percentage of Complaints Manager job descriptions they appeared on. For example, 17% of Complaints Manager job descriptions contained customer complaints as a skill.

Skills

Popularity

customer complaints
17%
resolve issues
9%
customer service
9%
affordability
5%
claims handling
5%
call centre
5%
investigation
5%
complaints
5%
ppi
5%
contact centre
5%
communication skills
5%
data entry
5%
manager
5%
general insurance
5%
complaint
5%
writing skills
5%
dispute resolution
5%
insurance companies
5%
letter writing
5%

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