Collections Agent Skills you Need for your CV and Career in Customer Service

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Collections Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Collections Agent role. We ranked the top skills based on the percentage of Collections Agent job descriptions they appeared on. For example, 91% of Collections Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
91%
aviation
46%
call centre
46%
call centre agent
46%
data entry
46%
delivery management
46%
logistics
46%
operations
46%
supply chain
46%
warranty
46%
progression
19%
claims
19%
collections
19%
complaints
19%
claims and complaints
19%
admin
19%
bank
19%
financial services
19%
lender
19%
loan
19%
inbound calls
10%
consumer debt
10%
credit
10%
debt management
10%
empathy
10%
outbound calls
10%
arrears
10%
negotiation
10%
call handler
10%
contact centre
10%
emails
10%
inbound
10%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Collections Agent skills and keywords or scan your CV to get a personalised score.