Collections Agent Skills you Need for your CV and Career in Customer Service

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Collections Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Collections Agent role. We ranked the top skills based on the percentage of Collections Agent job descriptions they appeared on. For example, 57% of Collections Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
57%
call centre
27%
collections
27%
collections agent
22%
inbound sales
18%
client support
18%
client services
18%
relations manager
14%
customer retention manager
14%
implementation manager
14%
customer relationship manager
14%
customer service advisor
14%
client relationship manager
14%
warranty
14%
customer service assistant
9%
resilience
9%
call handler
9%
collections advisor
9%
call centre agent
9%
data entry
9%
customer support
9%
customer complaints
9%
debt recovery
9%
credit control
9%
advisor
5%
agent
5%
consumer
5%
customer
5%
debt
5%
wellbeing
5%
calls
5%
telephone customer service
5%
sales executive
5%
credit
5%
credit check
5%
internal account manager
5%
internal account executive
5%
collections assistant
5%
account manager
5%
empathy
5%
collections and recoveries coordinator
5%
customer services
5%
debt management
5%
customer service agent
5%
administrator
5%
supply chain
5%
arrears
5%
negotiation
5%
b2b
5%
b2c
5%
claims management
5%
consumer rights
5%
crm
5%
logistics
5%
microsoft excel
5%
operations
5%
technical support
5%
claims and complaints
5%
delivery management
5%
aviation
5%
debts
5%
sales
5%
aftersales
5%
manufacture
5%
operational excellence
5%
power tools
5%
rights
5%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Collections Agent skills and keywords or scan your CV to get a personalised score.