Case Manager Skills you Need for your CV and Career in Customer Service

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Case Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Case Manager role. We ranked the top skills based on the percentage of Case Manager job descriptions they appeared on. For example, 43% of Case Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
43%
call centre
11%
performance management
11%
case management
11%
claims handling
11%
customer complaints
11%
crm
11%
customer service executive
6%
organisational skills
6%
customer assistant
6%
customer aid
6%
client team enquiries
6%
client service
6%
client advisor
6%
it skills
6%
health safety
6%
communication skills
6%
administration
6%
spanish
6%
or italian
6%
german
6%
report writing
6%
problem solving
6%
relations manager
6%
cmc
6%
inbound sales
6%
implementation manager
6%
customer retention manager
6%
customer relationship manager
6%
complaint management
6%
client support
6%
client services
6%
client relationship manager
6%
customer services
6%
accounting services
6%
order processing
6%
e-commerce
6%
senior advisor
6%
enquiries executive
6%
enquiries advisor
6%
customer services executive
6%
leadership
6%
sales order processing
6%
microsoft office
6%
general admin
6%
customer communication
6%
day-to-day management of campaigns
6%
build and maintain relationships with clients
6%
call management
6%
recruitment
6%
management
6%
client services manager
6%
development opportunities
6%
coaching
6%
admin
6%
customer insight
6%
customer experience
6%
business strategy
6%
technology
6%
kpi reports
6%
quality manager
6%
invoicing
6%
estimates
6%
computer literate
6%
administrative duties
6%
service delivery manager
6%
senior customer service manager
6%
sand
6%
reliable
6%
logistics
6%
q
6%
operations manager
6%
operations assistant
6%
customer support manager
6%
customer services manager
6%
customer operations manager
6%
contact centre manager
6%
construction
6%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Case Manager skills and keywords or scan your CV to get a personalised score.