Case Manager Skills you Need for your CV and Career in Customer Service

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Case Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Case Manager role. We ranked the top skills based on the percentage of Case Manager job descriptions they appeared on. For example, 47% of Case Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
47%
call centre
16%
conveyancing
16%
b2c
16%
customer services
16%
manufacturing
8%
remortgage
8%
sales
8%
customer facing
8%
consumer goods
8%
customer care
8%
customer complaints
8%
ecommerce
8%
management
8%
team leadership
8%
customer communication
8%
empathy
8%
inquiries
8%
service quality
8%
case management
8%
communication skills
8%
queries
8%
salesforce administrator
8%
support engineers
8%
case executive
8%
case worker
8%
complaints
8%
account manager
8%
cruise
8%
cruise consultant
8%
cruise sales
8%
customer service advisor
8%
operations
8%
paralegals
8%
retail travel
8%
sdlt
8%
travel advisor
8%
travel consultant
8%
travel sales
8%
lead generation
8%
telephone manner
8%
admin
8%
customer support
8%
sales order
8%
sales support
8%
financial services
8%
outbound calls
8%
sales calls
8%
construction
8%
crm
8%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Case Manager skills and keywords or scan your CV to get a personalised score.