Case Manager Skills you Need for your CV and Career in Customer Service

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Case Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Case Manager role. We ranked the top skills based on the percentage of Case Manager job descriptions they appeared on. For example, 63% of Case Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
63%
case manager
15%
customer service assistant
15%
customer service advisor
15%
communication skills
12%
customer advisor
12%
case management
12%
case handler
12%
admin
8%
healthcare
8%
case assistant
8%
administrative
8%
microsoft office
8%
law
8%
financial services
8%
commercial administrator
8%
account manager
8%
sap
4%
compliance
4%
mortgages
4%
credit hire
4%
claims
4%
servicing
4%
homecare
4%
contact centre
4%
legal
4%
inbound customer service
4%
organisational skills
4%
advisory
4%
outbound customer service
4%
commercial awareness
4%
supervision
4%
auditing
4%
communications
4%
corporate
4%
client meetings
4%
customer satisfaction
4%
sales
4%
iso
4%
clinical
4%
invoice
4%
call centre
4%
relationship management
4%
nhs
4%
ipt
4%
customer executive
4%
process driven
4%
customer service specialist
4%
calls
4%
amazon
4%
e-comm
4%
administration
4%
banking
4%
telephone manner
4%
erp
4%
care coordinator
4%
complex
4%
account management
4%
order management
4%
care workers
4%
customer requirements
4%
people management
4%
customer services
4%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Case Manager skills and keywords or scan your CV to get a personalised score.