Call Handler Skills you Need in the Customer Service Industry

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Call Handler Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Call Handler role. We ranked the top skills based on the percentage of Call Handler job descriptions they appeared on. For example, 12% of Call Handler job descriptions contained customer service as a skill.

Skills

Popularity

customer service
12%
call handler
9%
call centre
8%
contact centre
5%
nhs
4%
financial services
4%
calls
4%
investments
4%
pensions
4%
telephone
2%
emergency services
2%
data entry
2%
call management
2%
security
2%
telephone manner
2%
insurance
2%
health care
2%
application
2%
kpi reports
2%
inbound
2%
admin
2%
outbound
2%
microsoft outlook
2%
recruitment
2%
sales
2%
microsoft excel
2%
system
2%
payroll services
2%
outlook
1%
answering phones
1%
operator
1%
answering telephones
1%
microsoft office
1%
debt
1%
b2b
1%
assistant
1%
ms
1%
debt management
1%
b2c
1%
call
1%
patience
1%
helpline
1%
order processing
1%
111
1%
hospitality
1%
request for information
1%
999
1%
adult social care
1%
communication
1%
phone manner
1%
resolving issues
1%
call logging
1%
communication skills
1%
administration
1%
phone skills
1%
rma
1%
retention
1%
social care
1%
computer systems
1%
waiter
1%
applicant tracking systems
1%
helpdesk
1%
data
1%
telesales
1%
retail
1%
database
1%

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