Call Centre Skills you Need for your CV and Career in Customer Service

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Call Centre Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre role. We ranked the top skills based on the percentage of Call Centre job descriptions they appeared on. For example, 75% of Call Centre job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
75%
call centre
72%
inbound
18%
outbound
18%
call handler
11%
customer service agents
11%
inbound calls
8%
customer services
8%
charity
8%
donations
8%
excel
8%
difficult situations
8%
empathy
8%
contact centre
8%
admin
8%
administrator
8%
customer care
8%
call centre agent
8%
customer satisfaction
4%
claims and complaints
4%
inbound call handler
4%
customer service representative
4%
customer service admin
4%
data entry
4%
delivery management
4%
sales
4%
order processing
4%
logistics
4%
sales assistant
4%
answering telephones
4%
receptionist
4%
operations
4%
switchboard
4%
customer accounts
4%
retentions advisor
4%
credit
4%
supply chain
4%
call centre advisor
4%
financial services
4%
credit check
4%
warranty
4%
debt
4%
closing
4%
customer call handler
4%
it skills
4%
communication skills
4%
customer service assistant
4%
outlook
4%
breakdowns
4%
convert
4%
agent
4%
word
4%
maintenance
4%
mental health
4%
tax
4%
customer service advisor
4%
telephone manner
4%
pc
4%
payments
4%
work from home
4%
hybrid
4%
telesales
4%
customer complaints
4%
vulnerability
4%
management
4%
office work
4%
call logging
4%
outbound calls
4%
complaint handler
4%
complaints handler
4%
aviation
4%
inbound call centre
4%
complaints
4%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Call Centre skills and keywords or scan your CV to get a personalised score.