Call Centre Skills you Need for your CV and Career in Customer Service
Call Centre Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Call Centre role. We ranked the top skills based on the percentage of Call Centre job descriptions they appeared on. For example, 75% of Call Centre job descriptions contained call centre as a required skill.
Keywords / Skills
Popularity
call centre
75%
customer service
65%
commission
15%
contact centre
10%
customer services
10%
data entry
10%
helpdesk
10%
outbound
10%
administrative
10%
communication skills
10%
call centre agent
10%
calling
10%
administration
10%
hospitality
5%
trouble shooting
5%
claims handling
5%
call
5%
retail
5%
complaints
5%
call handler
5%
customer care
5%
debt
5%
inbound calls
5%
finance
5%
clear communicator
5%
financial
5%
market research
5%
flexible
5%
hybrid
5%
self-starter
5%
inbound
5%
transport operations
5%
parking
5%
appointment making
5%
customer contact
5%
recovery
5%
marketing
5%
data input
5%
rotherham
5%
telesales
5%
immediate start
5%
sheffield
5%
banking
5%
inbound calling
5%
call centre advisor
5%
breakdowns
5%
weekly pay
5%
maintenance
5%
customer service advisor
5%
pc
5%
Improve your CV's success rate by using these Call Centre skills and keywords or scan your CV to get a personalised score.