Below we've put together a list of the skills needed for Call Centre. We ranked the top skills based on the percentage of Call Centre job descriptions they appeared on. For example, 22% of Call Centre job descriptions contained customer service as a skill.
The most common skills found on Call Centre job descriptions in 2021.
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One of the best ways to acquire the skills for a role is to take an online course. We've identified some online courses from Udemy that will help you advance in your career.
React, Node and Twilio - Create a complete call centre with SMS authentication, waiting queues & answer calls in browser4.1 (30)
Call Centre Training4.2 (17)
Complete playbook for IT executives on leading strategy, technology, people and operations4.4 (19)
Discrete Event and Agent Based Simulation Modelling using Anylogic4.3 (47)
Learn SQL with Hands on Real World Projects to become either Data Analyst or Data Scientist.3.0 (1)
Call Center Training will lower costs as it can reduce turnover. You will learn the skills to improve productivity and p4.3 (32)
Learn how to thrive in a call center and run a call center with the help of the experience King.3.8 (63)
What you need to know about Managing a Call/Contact Center3.9 (24)
This course focuses on Product Knowledge and is an essential part our Sales Fundamental Training Series.5.0 (2)
Learn the secret cold calling techniques and systems for getting anyone on the phone and getting new business, today!4.4 (160)
Stop relying on telecoms or vendors, and host your contact center in the cloud yourself3.9 (111)
Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy4.5 (1,091)
Learn Issabel (ex-Elastix) & IP Telephony Server Configurations & Deployment with Practical Examples & Use Cases.4.4 (408)
You can present information in an interesting, memorable and engaging manner on all teleconferences3.9 (200)
A bundle combines 1)Intro to Call and Put Options 2) Time decay, Implied Volatility, Greeks 3) Call and Puts Live trades4.5 (5,524)
Master Cisco Call Center building - Unified Contact Center Express Administration, Call Flow Scripting and Debugging4.4 (32)
Client magnet and sales automation for call center and bpo3.3 (3)
Learning Cisco ACI with Dual CCIE Jason Lunde4.6 (1,218)
To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully.3.2 (415)
Stop giving away discounts or lowering your price! Learn how to sell the value of what your offering!4.6 (195)