Call Centre Skills you Need for your CV and Career in Customer Service
Call Centre Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Call Centre role. We ranked the top skills based on the percentage of Call Centre job descriptions they appeared on. For example, 75% of Call Centre job descriptions contained customer service as a required skill.
Keywords / Skills
Popularity
customer service
75%
call centre
72%
inbound
18%
outbound
18%
call handler
11%
customer service agents
11%
inbound calls
8%
customer services
8%
charity
8%
donations
8%
excel
8%
difficult situations
8%
empathy
8%
contact centre
8%
admin
8%
administrator
8%
customer care
8%
call centre agent
8%
customer satisfaction
4%
claims and complaints
4%
inbound call handler
4%
customer service representative
4%
customer service admin
4%
data entry
4%
delivery management
4%
sales
4%
order processing
4%
logistics
4%
sales assistant
4%
answering telephones
4%
receptionist
4%
operations
4%
switchboard
4%
customer accounts
4%
retentions advisor
4%
credit
4%
supply chain
4%
call centre advisor
4%
financial services
4%
credit check
4%
warranty
4%
debt
4%
closing
4%
customer call handler
4%
it skills
4%
communication skills
4%
customer service assistant
4%
outlook
4%
breakdowns
4%
convert
4%
agent
4%
word
4%
maintenance
4%
mental health
4%
tax
4%
customer service advisor
4%
telephone manner
4%
pc
4%
payments
4%
work from home
4%
hybrid
4%
telesales
4%
customer complaints
4%
vulnerability
4%
management
4%
office work
4%
call logging
4%
outbound calls
4%
complaint handler
4%
complaints handler
4%
aviation
4%
inbound call centre
4%
complaints
4%
Improve your CV's success rate by using these Call Centre skills and keywords or scan your CV to get a personalised score.