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The Call Centre Skills you need in Customer Service

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Call Centre Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre role. We ranked the top skills based on the percentage of Call Centre job descriptions they appeared on. For example, 12% of Call Centre job descriptions contained customer service as a skill.

Skills

Popularity

customer service
12%
communication skills
9%
call centre
9%
communication
6%
objection handling
6%
rapport building
6%
retail
6%
sales
6%
calls
3%
inbound customer service
3%
outbound
3%
csa
3%
customer service advisor
3%
empathetic
3%
word
3%
adaptability
3%
empathy
3%
booking
3%
general admin
3%
hospitality
3%
call handler
3%
inbound
3%

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