Call Centre Skills you Need in the Customer Service Industry

Share

Call Centre Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Call Centre role. We ranked the top skills based on the percentage of Call Centre job descriptions they appeared on. For example, 13% of Call Centre job descriptions contained customer service as a skill.

Skills

Popularity

customer service
13%
call centre
12%
contact centre
5%
retail
5%
sales advisor
4%
customer service advisor
3%
outbound
3%
hospitality
3%
sales
3%
inbound
3%
mortgage case manager
2%
call handler
2%
telesales
2%
calls
2%
underwriter
2%
call center
2%
2nd charge
2%
broker
2%
btl
2%
buy to let
2%
case manager
2%
lender
2%
lending
2%
banking
2%
mortgage
2%
building
1%
administrative
1%
call centre operative
1%
commercial
1%
compliance
1%
construction
1%
complaints
1%
customer services
1%
customer advisor
1%
nhs
1%
credit
1%
finance
1%
customer care
1%
telephony
1%
debt
1%
hybrid
1%
problem solving
1%
financial
1%
media
1%
call centre advisor
1%
rotherham
1%
queries
1%
client requirements
1%
sheffield
1%
reliable
1%
general insurance
1%
interpersonal skills
1%
time management
1%
exceeding targets
1%
service skills
1%
bromsgrove
1%
fast paced environment
1%
telephone manner
1%
collections
1%
inbound calls
1%
customer issues
1%
contact center
1%
target driven
1%
appointment making
1%
debt recovery
1%
commission
1%
admin
1%
barnsley
1%
marketing
1%
administration
1%

Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre skills and keywords or scan your CV to get a personalised score.