Call Centre Skills you Need for your CV and Career in Customer Service

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Call Centre Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre role. We ranked the top skills based on the percentage of Call Centre job descriptions they appeared on. For example, 75% of Call Centre job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
75%
customer service
65%
commission
15%
contact centre
10%
customer services
10%
data entry
10%
helpdesk
10%
outbound
10%
administrative
10%
communication skills
10%
call centre agent
10%
calling
10%
administration
10%
hospitality
5%
trouble shooting
5%
claims handling
5%
call
5%
retail
5%
complaints
5%
call handler
5%
customer care
5%
debt
5%
inbound calls
5%
finance
5%
clear communicator
5%
financial
5%
market research
5%
flexible
5%
hybrid
5%
self-starter
5%
inbound
5%
transport operations
5%
parking
5%
appointment making
5%
customer contact
5%
recovery
5%
marketing
5%
data input
5%
rotherham
5%
telesales
5%
immediate start
5%
sheffield
5%
banking
5%
inbound calling
5%
call centre advisor
5%
breakdowns
5%
weekly pay
5%
maintenance
5%
customer service advisor
5%
pc
5%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre skills and keywords or scan your CV to get a personalised score.