Call Centre Skills you Need for your CV and Career in Customer Service

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Call Centre Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre role. We ranked the top skills based on the percentage of Call Centre job descriptions they appeared on. For example, 62% of Call Centre job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
62%
customer service
39%
contact centre
24%
customer service administrator
24%
communication skills
16%
telesales
16%
financial services
16%
explaining
8%
hmrc enquiries
8%
outbound calls
8%
tenacious work ethic
8%
payroll services
8%
engineer diaries
8%
pensions
8%
sales calls
8%
scheduler
8%
scheduling
8%
service level agreements
8%
uk tax
8%
admin
8%
finance
8%
inbound
8%
phone manner
8%
reception
8%
recruitment
8%
recruitment process
8%
social media
8%
switchboard
8%
b2c
8%
travel insurance
8%
insurance broker
8%
lead generation
8%
life insurance
8%
sales
8%
telemarketing
8%
query handling
8%
customer care
8%
inbound calls
8%
service skills
8%
telephone manner
8%
engineer coordinator
8%
compliance
8%
monitoring performance
8%
qa
8%
agent
8%
customer service advisor
8%
office work
8%
call handler
8%
hybrid
8%
advisory
8%
empathy
8%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre skills and keywords or scan your CV to get a personalised score.