Call Centre Skills you Need for your CV and Career in Customer Service
Call Centre Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Call Centre role. We ranked the top skills based on the percentage of Call Centre job descriptions they appeared on. For example, 60% of Call Centre job descriptions contained call centre as a required skill.
Keywords / Skills
Popularity
call centre
60%
customer service
60%
office work
20%
agent
20%
call handler
20%
customer service advisor
20%
hybrid
20%
financial services
14%
communication skills
14%
calls
14%
sales
14%
sales calls
7%
customer service administrator
7%
outbound calls
7%
housing
7%
luggage
7%
local government
7%
safeguard
7%
call center
7%
customer service agent
7%
inbound customer service
7%
aviation
7%
claims
7%
data
7%
recruitment process
7%
repair
7%
call centre agent
7%
call logging
7%
commission
7%
communications
7%
interaction
7%
work ethic
7%
hmrc enquiries
7%
engineer coordinator
7%
engineer diaries
7%
scheduler
7%
scheduling
7%
inbound
7%
reception
7%
switchboard
7%
advisory
7%
empathy
7%
explaining
7%
tenacious work ethic
7%
payroll services
7%
pensions
7%
service level agreements
7%
uk tax
7%
admin
7%
finance
7%
phone manner
7%
recruitment
7%
social media
7%
telesales
7%
Improve your CV's success rate by using these Call Centre skills and keywords or scan your CV to get a personalised score.