Call Centre Skills you Need for your CV and Career in Customer Service

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Call Centre Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre role. We ranked the top skills based on the percentage of Call Centre job descriptions they appeared on. For example, 75% of Call Centre job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
75%
customer service
45%
customer services
25%
scheduling
20%
telesales agent
20%
telesales
20%
outbound calling
20%
contact centre
20%
call handler
15%
call advisor
10%
customer service officer
10%
contact centre agent
10%
team leader
10%
entry level roles
10%
inbound call centre
10%
customer service call centre
10%
call centre agent
10%
aviation
10%
logistics
5%
delivery management
5%
operations
5%
data entry
5%
claims and complaints
5%
supervisor
5%
hospitality
5%
public sector
5%
administration
5%
supply chain
5%
warranty
5%
communication
5%
ms office
5%
account manager
5%
query handling
5%
sales manager
5%
internal sales manager
5%
customer service manager
5%
call centre team leader
5%
call centre manger
5%
customer service/call centre
5%
customer service agent
5%
call centre assistant
5%
call centre advisor
5%
administrative
5%
inbound calls
5%
administration duties
5%
planner scheduler
5%
customer complaints
5%
call monitoring
5%
call management
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre skills and keywords or scan your CV to get a personalised score.