Call Centre Team Leader Skills you Need for your CV and Career in Customer Service
Call Centre Team Leader Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Call Centre Team Leader role. We ranked the top skills based on the percentage of Call Centre Team Leader job descriptions they appeared on. For example, 60% of Call Centre Team Leader job descriptions contained customer service as a required skill.
Keywords / Skills
Popularity
customer service
60%
call centre
47%
team leader
27%
telephone manner
27%
microsoft office
20%
team leadership
20%
contact centre manager
14%
appointment making
14%
contact centre
14%
telesales
14%
performance issues
7%
insurance
7%
team management
7%
contact centre team leader
7%
manager
7%
customer service manager
7%
senior planner
7%
customer service team leader
7%
call centre manager
7%
customer service operations
7%
operational excellence
7%
call centre team leader
7%
service delivery
7%
customer services manager
7%
design
7%
banking
7%
interior design
7%
commission
7%
eco friendly
7%
outbound calls
7%
marketing
7%
sales
7%
telemarketing
7%
dialers
7%
communication skills
7%
lettings
7%
problem solving
7%
coaching
7%
call management
7%
Improve your CV's success rate by using these Call Centre Team Leader skills and keywords or scan your CV to get a personalised score.