Call Centre Team Leader CV Keywords & Skills in the Customer Service Industry

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Call Centre Team Leader Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Call Centre Team Leader role. We ranked the top skills based on the percentage of Call Centre Team Leader job descriptions they appeared on. For example, 80% of Call Centre Team Leader job descriptions contained team leader as a required skill.

Keywords / Skills

Popularity

team leader
80%
customer service
50%
adaptability
30%
communication skills
30%
people management
30%
responsiveness
30%
call centre
30%
service desk
20%
team lead
20%
legal
10%
team management
10%
customer service team leader
10%
supervisor
10%
team manager
10%
tm
10%
appointment making
10%
commission
10%
manager
10%
marketing
10%
contact centre
10%
telesales
10%
staff training
10%
kpi reports
10%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Call Centre Team Leader skills and keywords or scan your CV to get a personalised score.