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Call Centre Team Leader Skills in Customer Service

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Top Call Centre Team Leader skills in Customer Service

Below we've put together a list of the skills needed for Call Centre Team Leader. We ranked the top skills based on the percentage of Call Centre Team Leader job descriptions they appeared on. For example, 17% of Call Centre Team Leader job descriptions contained Call Centre as a skill.

The most common skills found on Call Centre Team Leader job descriptions in 2021.

Keywords Popularity
Call Centre
17%
Customer Service
14%

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Online Courses for Call Centre Team Leader

One of the best ways to acquire the skills for a role is to take an online course. We've identified some online courses from Udemy that will help you advance in your career.

Team Facilitation: The Core Skill of Great Team Leaders

A guide to the skills of leading teams, communication and decision-making.

Udemy logo 4.4 (2,885)
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Call Centre Agent

Call Centre Training

Udemy logo 4.2 (17)
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Mastering Microsoft Teams (2020)

Become an expert at using Microsoft Teams to chat, collaborate, and get things done

Udemy logo 4.4 (12,116)
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View Details on Udemy

Team Leader Fundamentals for New and Developing Team Leaders

Team Leadership, Inter-team communication skills, meeting management, risk & change management, conflict resolution

Udemy logo 3.6 (21)
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View Details on Udemy

Twilio - Make a complete Call Centre in React and Node

React, Node and Twilio - Create a complete call centre with SMS authentication, waiting queues & answer calls in browser

Udemy logo 4.1 (30)
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View Details on Udemy

How to Manage & Influence Your Virtual Team

Learn step-by-step tips that help you get things done with your virtual team by increasing trust and accountability

Udemy logo 4.4 (10,843)
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View Details on Udemy

Lean Problem-Solving for Team Members and Leaders

The Core Activity of Continuous Improvement Every Team Member Should Know

Udemy logo 4.4 (2,609)
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View Details on Udemy

Microsoft Teams: Teams Essentials for the workplace

Microsoft Teams Fundamentals and Essentials Teams Crash Course | Office 365 Teams for Business; Microsoft Teams Course

Udemy logo 4.0 (199)
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Form Your Virtual Team & Lead Your Virtual Team

These days everything’s moving online, even your team. Learn what it takes to form your team & lead, virtual style.

Udemy logo 4.4 (1,115)
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View Details on Udemy

Management Skills - Team Leadership Skills Masterclass 2021

Leadership & Management Skills - Change Management- Lean BPM Management Skills - Team Management - Team Building

Udemy logo 4.5 (5,598)
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Leading Virtual Teams - A Quick Course

How to Optimize the Effectiveness of Virtual Teams With Great Team Leadership

Udemy logo 4.4 (2,277)
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View Details on Udemy

Developing Emotional Intelligence in Teams

Discover better team working through winning the hearts and minds and developing emotional intelligence in the workplace

Udemy logo 4.4 (5,305)
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View Details on Udemy

Microsoft Teams - Master Microsoft Teams

Learn Microsoft Teams with this A-Z Microsoft Teams course. Office 365 Teams for Business, Web/Desktop Microsoft Teams

Udemy logo 4.2 (159)
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View Details on Udemy

Virtual Teams - Design your successful remote team culture

Team Building Activities - Leading Virtual Teams - Make Remote Work Work

Udemy logo 4.3 (1,079)
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Up and Running with Microsoft Teams

Learn how to use Microsoft Teams

Udemy logo 4.4 (3,010)
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Developing Your Team - Forming to Performing

A Team Building Guide - How To Build A High Performing Self-Directed Team

Udemy logo 4.5 (1,116)
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View Details on Udemy

Supervisor Training - Team Leader Skills - 5 Courses In 1

Beginners Guide To Team Building / Culture Change / Team Respect & Safety / Team Leader Development / Customer Care

Udemy logo 3.9 (68)
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Culture | How to Make Team Decisions

Understand how collaborating with your team to make decisions can drive motivation and innovation

Udemy logo 4.3 (5,132)
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View Details on Udemy

Leadership: How to Influence, Inspire and Impact as a Leader

Leading Others Using Effective Leadership Methods That'll Get You Results! Influence, Inspire & Impact as a Leader

Udemy logo 4.4 (5,918)
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View Details on Udemy

Team Building

Team building refers to all the activities undertaken to motivate the team members and increase the overall performance.

Udemy logo 4.4 (11)
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View Details on Udemy