Top Call Centre Team Leader skills in Customer Service
Below we've put together a list of the skills needed for Call Centre Team Leader. We ranked the top skills based on the percentage of Call Centre Team Leader job descriptions they appeared on. For example, 17% of Call Centre Team Leader job descriptions contained Call Centre as a skill.
The most common skills found on Call Centre Team Leader job descriptions in 2021.
| Keywords | Popularity |
|---|---|
| Call Centre | 17% |
| Customer Service | 14% |
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Online Courses for Call Centre Team Leader
One of the best ways to acquire the skills for a role is to take an online course. We've identified some online courses from Udemy that will help you advance in your career.
Team Facilitation: The Core Skill of Great Team Leaders
A guide to the skills of leading teams, communication and decision-making.
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Call Centre Agent
Call Centre Training
4.2 (17)Mastering Microsoft Teams (2020)
Become an expert at using Microsoft Teams to chat, collaborate, and get things done
4.4 (12,116)Team Leader Fundamentals for New and Developing Team Leaders
Team Leadership, Inter-team communication skills, meeting management, risk & change management, conflict resolution
3.6 (21)Twilio - Make a complete Call Centre in React and Node
React, Node and Twilio - Create a complete call centre with SMS authentication, waiting queues & answer calls in browser
4.1 (30)How to Manage & Influence Your Virtual Team
Learn step-by-step tips that help you get things done with your virtual team by increasing trust and accountability
4.4 (10,843)Lean Problem-Solving for Team Members and Leaders
The Core Activity of Continuous Improvement Every Team Member Should Know
4.4 (2,609)Microsoft Teams: Teams Essentials for the workplace
Microsoft Teams Fundamentals and Essentials Teams Crash Course | Office 365 Teams for Business; Microsoft Teams Course
4.0 (199)Form Your Virtual Team & Lead Your Virtual Team
These days everything’s moving online, even your team. Learn what it takes to form your team & lead, virtual style.
4.4 (1,115)Management Skills - Team Leadership Skills Masterclass 2021
Leadership & Management Skills - Change Management- Lean BPM Management Skills - Team Management - Team Building
4.5 (5,598)Leading Virtual Teams - A Quick Course
How to Optimize the Effectiveness of Virtual Teams With Great Team Leadership
4.4 (2,277)Developing Emotional Intelligence in Teams
Discover better team working through winning the hearts and minds and developing emotional intelligence in the workplace
4.4 (5,305)Microsoft Teams - Master Microsoft Teams
Learn Microsoft Teams with this A-Z Microsoft Teams course. Office 365 Teams for Business, Web/Desktop Microsoft Teams
4.2 (159)Virtual Teams - Design your successful remote team culture
Team Building Activities - Leading Virtual Teams - Make Remote Work Work
4.3 (1,079)Up and Running with Microsoft Teams
Learn how to use Microsoft Teams
4.4 (3,010)Developing Your Team - Forming to Performing
A Team Building Guide - How To Build A High Performing Self-Directed Team
4.5 (1,116)Supervisor Training - Team Leader Skills - 5 Courses In 1
Beginners Guide To Team Building / Culture Change / Team Respect & Safety / Team Leader Development / Customer Care
3.9 (68)Culture | How to Make Team Decisions
Understand how collaborating with your team to make decisions can drive motivation and innovation
4.3 (5,132)Leadership: How to Influence, Inspire and Impact as a Leader
Leading Others Using Effective Leadership Methods That'll Get You Results! Influence, Inspire & Impact as a Leader
4.4 (5,918)Team Building
Team building refers to all the activities undertaken to motivate the team members and increase the overall performance.
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