Call Centre Team Leader Skills you Need for your CV and Career in Customer Service

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Call Centre Team Leader Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Team Leader role. We ranked the top skills based on the percentage of Call Centre Team Leader job descriptions they appeared on. For example, 60% of Call Centre Team Leader job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
60%
call centre
47%
team leader
27%
telephone manner
27%
microsoft office
20%
team leadership
20%
contact centre manager
14%
appointment making
14%
contact centre
14%
telesales
14%
performance issues
7%
insurance
7%
team management
7%
contact centre team leader
7%
manager
7%
customer service manager
7%
senior planner
7%
customer service team leader
7%
call centre manager
7%
customer service operations
7%
operational excellence
7%
call centre team leader
7%
service delivery
7%
customer services manager
7%
design
7%
banking
7%
interior design
7%
commission
7%
eco friendly
7%
outbound calls
7%
marketing
7%
sales
7%
telemarketing
7%
dialers
7%
communication skills
7%
lettings
7%
problem solving
7%
coaching
7%
call management
7%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Team Leader skills and keywords or scan your CV to get a personalised score.