Call Centre Team Leader Skills you Need for your CV and Career in Customer Service

Share

Call Centre Team Leader Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Team Leader role. We ranked the top skills based on the percentage of Call Centre Team Leader job descriptions they appeared on. For example, 70% of Call Centre Team Leader job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
70%
contact centre
70%
customer service
47%
team leader
31%
qa
24%
monitoring performance
24%
compliance
24%
customer support
24%
inbound
16%
admin
16%
administration
16%
advisors
16%
supervising
16%
customer experience
16%
communication
16%
data entry
16%
ftc
16%
phone
16%
team player
16%
telephony
16%
productivity
8%
team management
8%
csa
8%
customer service advisor
8%
call handler
8%
team lead
8%
customer care
8%
leader
8%
leadership
8%
microsoft office
8%
outbound calls
8%
sales
8%
sap system
8%
supervisory experience
8%
performance reviews
8%
financial institutions
8%
management
8%
performance management
8%
quality assurance
8%
collections
8%
customer contact
8%
income protection
8%
key performance indicators
8%
Export

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Team Leader skills and keywords or scan your CV to get a personalised score.