Call Centre Team Leader Skills you Need for your CV and Career in Customer Service

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Call Centre Team Leader Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Team Leader role. We ranked the top skills based on the percentage of Call Centre Team Leader job descriptions they appeared on. For example, 42% of Call Centre Team Leader job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
42%
team leader
42%
call centre
42%
customer support
21%
contact centre
18%
customer service manager
11%
inbound call centre
11%
customer service supervisor
11%
complaint handling
11%
team management
7%
customer service team leader
7%
emergency services
7%
fast paced environment
7%
organisational skills
7%
call centre manager
7%
management
7%
customer services
7%
supervisor
7%
manager
7%
customer service advisor
4%
debt
4%
healthcare
4%
medical
4%
csa
4%
call handler
4%
sales manager
4%
enquiries
4%
complaints
4%
communication skills
4%
sales
4%
leadership
4%
communicator
4%
supervisory experience
4%
team player
4%
call centre supervisor
4%
productivity
4%
performance reviews
4%
key performance indicators
4%
income protection
4%
customer contact
4%
collections
4%
supervising
4%
customer experience
4%
kpi
4%
telephony
4%
spanish
4%
phone
4%
inbound
4%
ftc
4%
data entry
4%
communication
4%
advisors
4%
administration
4%
admin
4%
senior scheduler
4%
senior planner
4%
hospitality
4%
care management
4%
support coordinator
4%
support assistant
4%
social worker
4%
social carer
4%
social care
4%
enabler
4%
charity support worker
4%
charity outreach support worker
4%
care manager
4%
support manager
4%
telesales
4%
sales assistant
4%
sales advisor
4%
sales administration
4%
retail sales
4%
office administration
4%
negotiation
4%
microsoft
4%
call centre assistant
4%
enquiries executive
4%
call centre team leader
4%
call centre manger
4%
customer advisor
4%
business studies
4%
customer service management
4%
compliance
4%
planner scheduler
4%
calls
4%
call logging
4%
internal sales manager
4%
enquiries assistant
4%
enquiries advisor
4%
customer services executive
4%
customer service representative
4%
customer service consultant
4%
customer service administrator
4%
client team enquiries assistant
4%
support worker
4%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Team Leader skills and keywords or scan your CV to get a personalised score.