Call Centre Team Leader Skills for your CV in the Customer Service Industry

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Call Centre Team Leader Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Call Centre Team Leader role. We ranked the top skills based on the percentage of Call Centre Team Leader job descriptions they appeared on. For example, 73% of Call Centre Team Leader job descriptions contained call centre as a required skill.

Skills

Popularity

call centre
73%
team leader
73%
customer service
55%
contact centre
37%
kpi reports
28%
team management
19%
manager
19%
sales
19%
kpi
19%
management
19%
retail area manager
10%
telephone
10%
retail store manager
10%
coaching
10%
sales target
10%
customer services
10%
store manager
10%
mentoring
10%
legal
10%
appointment making
10%
customer service advisor
10%
commission
10%
sales advisor
10%
marketing
10%
area manager
10%
upselling
10%
telesales
10%
district manager
10%
csi
10%
driving licence
10%
inbound calls
10%
marketing campaign
10%
london
10%
outbound calls
10%
regional manager
10%
phone
10%
retail
10%
team supervisor
10%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Team Leader skills and keywords or scan your CV to get a personalised score.