Call Centre Representative Skills you Need for your CV and Career in Customer Service
Call Centre Representative Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Call Centre Representative role. We ranked the top skills based on the percentage of Call Centre Representative job descriptions they appeared on. For example, 59% of Call Centre Representative job descriptions contained customer service as a required skill.
Keywords / Skills
Popularity
customer service
59%
customer service representative
46%
working remotely
38%
market research
38%
call centre
34%
customer service administrator
25%
first direct
21%
customer service advisor
21%
outbound
21%
inbound
21%
csr
21%
banking
21%
customer services executive
21%
client team enquiries assistant
17%
call centre agent
17%
call centre advisor
17%
front of house assistant
17%
enquiries executive
17%
enquiries assistant
17%
enquiries advisor
17%
contact centre
13%
pensions
5%
financial services
5%
answering telephones
5%
customer services
5%
customer
5%
communication skills
5%
digital banking
5%
customer support
5%
customer service executive
5%
customer service consultant
5%
customer advisor
5%
Improve your CV's success rate by using these Call Centre Representative skills and keywords or scan your CV to get a personalised score.