Call Centre Representative Skills you Need for your CV and Career in Customer Service

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Call Centre Representative Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Representative role. We ranked the top skills based on the percentage of Call Centre Representative job descriptions they appeared on. For example, 75% of Call Centre Representative job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
75%
call centre
65%
customer service advisor
30%
market research
25%
working remotely
25%
call handler
20%
customer service administrator
15%
office work
15%
hybrid
15%
agent
15%
customer service representative
15%
enquiries advisor
10%
enquiries assistant
10%
enquiries executive
10%
front of house assistant
10%
customer care
10%
financial services
10%
customer services executive
10%
call centre advisor
10%
call centre agent
10%
client team enquiries assistant
10%
customer satisfaction
10%
order processing
5%
administrative
5%
call logging
5%
enquiries
5%
healthcare
5%
organizational
5%
resolve issues
5%
complaint handling
5%
sales calls
5%
outbound calls
5%
telesales
5%
customer retention
5%
travel insurance
5%
telephone manner
5%
service skills
5%
inbound calls
5%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Representative skills and keywords or scan your CV to get a personalised score.