Call Centre Representative Skills you Need for your CV and Career in Customer Service

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Call Centre Representative Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Representative role. We ranked the top skills based on the percentage of Call Centre Representative job descriptions they appeared on. For example, 86% of Call Centre Representative job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
86%
call centre
58%
calls
43%
administrative
29%
sales
29%
nottingham
15%
contact centre
15%
call handler
15%
burton on trent
15%
birmingham
15%
customer care
15%
onboarding
15%
service level agreements
15%
queries
15%
payroll
15%
empathy
15%
communication skills
15%
advisory
15%
records
15%
documentation
15%
work ethic
15%
interaction
15%
financial services
15%
communications
15%
commission
15%
call logging
15%
customer communication
15%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Representative skills and keywords or scan your CV to get a personalised score.