Call Centre Representative Skills you Need for your CV and Career in Customer Service

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Call Centre Representative Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Representative role. We ranked the top skills based on the percentage of Call Centre Representative job descriptions they appeared on. For example, 85% of Call Centre Representative job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
85%
focus groups
70%
general admin
70%
market research
70%
working remotely
70%
customer service
16%
collections
8%
debt
8%
inbound
8%
recovery
8%
upsell
8%
upselling
8%
hospitality
8%
marketing
8%
sales
8%
client services
8%
customer service advisor
8%
customer service representative
8%
customer services officer
8%
sales support assistant
8%
sales support executive
8%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Representative skills and keywords or scan your CV to get a personalised score.