Call Centre Operator Skills you Need for your CV and Career in Customer Service

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Call Centre Operator Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Operator role. We ranked the top skills based on the percentage of Call Centre Operator job descriptions they appeared on. For example, 75% of Call Centre Operator job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
75%
customer service
50%
financial services
50%
compliance
25%
switchboard
25%
helpdesk
25%
admin
25%
sales calls
25%
qa
25%
outbound calls
25%
monitoring performance
25%
contact centre
25%
travel insurance
25%
telephone manner
25%
service skills
25%
inbound calls
25%
customer care
25%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Operator skills and keywords or scan your CV to get a personalised score.