Call Centre Manager CV Keywords & Skills in the Customer Service Industry

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Call Centre Manager Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Call Centre Manager role. We ranked the top skills based on the percentage of Call Centre Manager job descriptions they appeared on. For example, 67% of Call Centre Manager job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
67%
contact centre
56%
management
56%
customer service
45%
team leader
34%
call management
34%
automotive
23%
advisor
23%
manager
23%
line
12%
1st line support
12%
line support
12%
2nd line support
12%
phones
12%
administrator
12%
supervisor
12%
automotive aftermarket
12%
technical sales manager
12%
call center
12%
telecoms
12%
aftersales
12%
call centre manager
12%
telesales
12%
call handler
12%
telesales manager
12%
car dealer
12%
car dealership
12%
vw
12%
dealership
12%
cdw
12%
budget management
12%
customer satisfaction
12%
insurance
12%
leadership
12%
customer services manager
12%
managed staff
12%
customer support
12%
training
12%
records
12%
customer support manager
12%
admin
12%
leader
12%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Call Centre Manager skills and keywords or scan your CV to get a personalised score.