Call Centre Manager Skills you Need in the Customer Service Industry

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Call Centre Manager Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Call Centre Manager role. We ranked the top skills based on the percentage of Call Centre Manager job descriptions they appeared on. For example, 12% of Call Centre Manager job descriptions contained call centre as a skill.

Skills

Popularity

call centre
12%
contact centre
9%
customer service
9%
sales
6%
management
6%
team leader
4%
call management
4%
customer service management
4%
team management
4%
customer service advisor
2%
coaching
2%
customer contact
2%
dealership
2%
quality processes
2%
inbound
2%
service levels
2%
lead generating
2%
office support
2%
customer issues
2%
outbound
2%
retail
2%
change
2%
account manager
2%
administrator
2%
analyse
2%
relocation
2%
advisor
2%
aftersales
2%
policies
2%
transformation
2%
b2b
2%
strategy
2%
2nd line
2%
operations management
2%
customer account manager
2%
shared services
2%
stakeholder management
2%

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