Call Centre Manager Skills you Need for your CV and Career in Customer Service

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Call Centre Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Manager role. We ranked the top skills based on the percentage of Call Centre Manager job descriptions they appeared on. For example, 50% of Call Centre Manager job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
50%
management
50%
customer service manager
34%
customer service
34%
team leader
34%
customer service management
34%
customer service team leader
17%
admin
17%
contact centre team leader
17%
contact centre supervisor
17%
contact centre manager
17%
strategic initiatives
17%
workforce
17%
scheduling
17%
office manager
17%
manager
17%
complaints
17%
administration
17%
admin manager
17%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Manager skills and keywords or scan your CV to get a personalised score.