Call Centre Manager Skills you Need in the Customer Service Industry

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Call Centre Manager Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Call Centre Manager role. We ranked the top skills based on the percentage of Call Centre Manager job descriptions they appeared on. For example, 16% of Call Centre Manager job descriptions contained customer service as a skill.

Skills

Popularity

customer service
16%
business support
8%
line management
8%
managing workflow
8%
user experience
8%
call centre
8%
call centre team leader
8%
customer service team leader
8%
business strategy
8%
contact centre
8%
service improvement
8%
shared service center
8%

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