FrançaisCall Centre Manager Skills you Need for your CV and Career in Customer Service
Call Centre Manager Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Call Centre Manager role. We ranked the top skills based on the percentage of Call Centre Manager job descriptions they appeared on. For example, 48% of Call Centre Manager job descriptions contained team leader as a required skill.
Keywords / Skills
Popularity
team leader
48%
call centre
44%
customer service
31%
contact centre
27%
management
18%
supervisory experience
14%
supervising
9%
customer experience
9%
customer service manager
9%
supervisor
9%
quality assurance
9%
performance management
9%
customer services
9%
team management
9%
financial institutions
9%
customer care
9%
microsoft office
9%
outbound calls
9%
sales
9%
sap system
9%
leader
9%
leadership
9%
team lead
9%
retail sales
9%
appraisals
5%
personnel
5%
training
5%
operations manager
5%
key performance indicators
5%
collections
5%
customer contact
5%
customer support
5%
income protection
5%
financial services
5%
performance reviews
5%
aviation
5%
productivity
5%
contact centre manager
5%
client
5%
call centre agent
5%
data entry
5%
logistics
5%
operations
5%
supply chain
5%
warranty
5%
claims and complaints
5%
delivery management
5%
call handler
5%
csa
5%
customer service advisor
5%
compliance
5%
customer service management
5%
call centre supervisor
5%
consumer
5%
customer
5%
representative
5%
hospitality
5%
customer service supervisor
5%
customer service team leader
5%
healthcare
5%
medical
5%
spanish
5%
manager
5%
senior planner
5%
senior scheduler
5%
call centre manager
5%
Improve your CV's success rate by using these Call Centre Manager skills and keywords or scan your CV to get a personalised score.