Below we've put together a list of the skills needed for Call Centre Agent. We ranked the top skills based on the percentage of Call Centre Agent job descriptions they appeared on. For example, 18% of Call Centre Agent job descriptions contained customer service as a skill.
The most common skills found on Call Centre Agent job descriptions in 2021.
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One of the best ways to acquire the skills for a role is to take an online course. We've identified some online courses from Udemy that will help you advance in your career.
Call Centre Training4.2 (17)
React, Node and Twilio - Create a complete call centre with SMS authentication, waiting queues & answer calls in browser4.1 (30)
Call Center Training will lower costs as it can reduce turnover. You will learn the skills to improve productivity and p4.3 (32)
Learn how to thrive in a call center and run a call center with the help of the experience King.3.8 (63)
What you need to know about Managing a Call/Contact Center3.9 (24)
Stop relying on telecoms or vendors, and host your contact center in the cloud yourself3.8 (111)
Learn the secret cold calling techniques and systems for getting anyone on the phone and getting new business, today!4.4 (160)
Learn Issabel (ex-Elastix) & IP Telephony Server Configurations & Deployment with Practical Examples & Use Cases.4.3 (408)
Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy4.5 (1,089)
How to provide great customer support using Zendesk, a course for beginners4.7 (387)
This course focuses on Product Knowledge and is an essential part our Sales Fundamental Training Series.5.0 (2)
A bundle combines 1)Intro to Call and Put Options 2) Time decay, Implied Volatility, Greeks 3) Call and Puts Live trades4.5 (5,519)
You can present information in an interesting, memorable and engaging manner on all teleconferences3.9 (199)
Talent Agents are the key to connecting talent to productions.4.6 (149)
Learn how to install and configure Asterisk VoIP PBX on Linux to make phone calls following easy video tutorials4.7 (849)
Master Cisco Call Center building - Unified Contact Center Express Administration, Call Flow Scripting and Debugging4.5 (32)
Tips and tricks to sound comfortable, confident and relaxed on any phone call4.3 (281)
Learn how to install and configure an Asterisk PBX, covering version 16 | Instructor dCAP since 20064.4 (446)
Learn FreePBX 14 VoIP Server Configurations & Deployment with Course Project Practical Examples & Use Cases.4.6 (216)
Client magnet and sales automation for call center and bpo3.0 (3)