Call Centre Agent Skills you Need for your CV and Career in Customer Service

Share

Call Centre Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Agent role. We ranked the top skills based on the percentage of Call Centre Agent job descriptions they appeared on. For example, 67% of Call Centre Agent job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
67%
customer service
42%
compliance
25%
contact centre
25%
monitoring performance
25%
qa
25%
customer service advisor
25%
call centre agent
17%
office work
17%
hybrid
17%
call handler
17%
agent
17%
calls
17%
inbound customer service
9%
customer service agent
9%
call center
9%
working remotely
9%
market research
9%
aviation
9%
claims
9%
data
9%
luggage
9%
repair
9%
call centre advisor
9%
queries
9%
outbound calls
9%
microsoft word
9%
dc
9%
cold calling
9%
calling
9%
scheduling
9%
scheduler
9%
engineer diaries
9%
engineer coordinator
9%
Export

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Agent skills and keywords or scan your CV to get a personalised score.