Call Centre Agent Skills you Need for your CV and Career in Customer Service

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Call Centre Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Agent role. We ranked the top skills based on the percentage of Call Centre Agent job descriptions they appeared on. For example, 80% of Call Centre Agent job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
80%
customer service
74%
call centre agent
27%
delivery management
20%
logistics
20%
operations
20%
supply chain
20%
warranty
20%
call handler
20%
aviation
20%
data entry
20%
customer service advisor
14%
difficult situations
14%
empathy
14%
administrator
14%
contact centre
14%
training
7%
administration
7%
debt
7%
nhs
7%
admin
7%
hospitality
7%
call agent
7%
mental health
7%
work life balance
7%
customer
7%
payments
7%
inbound calls
7%
vulnerability
7%
receptionist
7%
waiter
7%
executive
7%
hybrid working
7%
advisor
7%
waitress
7%
newcastle
7%
claims and complaints
7%
agent
7%
north east
7%
helpdesk
7%
hybrid
7%
permanent
7%
000
7%
office work
7%
claims
7%
progression
7%
bar staff
7%
complaints
7%
referencing
7%
credit
7%
reputable business
7%
credit check
7%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Agent skills and keywords or scan your CV to get a personalised score.