Call Centre Agent Skills you Need for your CV and Career in Customer Service
Call Centre Agent Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Call Centre Agent role. We ranked the top skills based on the percentage of Call Centre Agent job descriptions they appeared on. For example, 60% of Call Centre Agent job descriptions contained call centre as a required skill.
Keywords / Skills
Popularity
call centre
60%
customer service
52%
customer service advisor
23%
call centre agent
19%
market research
15%
call centre advisor
15%
working remotely
15%
aviation
12%
administration duties
8%
contact centre
8%
collections
8%
call handler
8%
outbound calls
8%
customer service agent
8%
calls
8%
outbound customer service
4%
empathy
4%
live chat
4%
customer care
4%
inbound customer service
4%
resilience
4%
account
4%
credit check
4%
call agent
4%
operations
4%
microsoft office
4%
sales
4%
sap system
4%
supervisory experience
4%
team leader
4%
contact centre advisor
4%
customer contact centre advisor
4%
customer service executive
4%
customer service representative
4%
helpdesk advisor
4%
inbound customer service agent
4%
facilities helpdesk advisor
4%
administrative
4%
contact centre agent
4%
insurance
4%
inbound calls
4%
telesales
4%
client
4%
consumer
4%
customer
4%
representative
4%
arrears
4%
negotiation
4%
queries
4%
claims and complaints
4%
data entry
4%
delivery management
4%
logistics
4%
supply chain
4%
warranty
4%
gujarati
4%
cold calling
4%
interpersonal skills
4%
Improve your CV's success rate by using these Call Centre Agent skills and keywords or scan your CV to get a personalised score.