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The Call Centre Agent Skills you need in Customer Service

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Call Centre Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Agent role. We ranked the top skills based on the percentage of Call Centre Agent job descriptions they appeared on. For example, 21% of Call Centre Agent job descriptions contained customer service as a skill.

Skills

Popularity

customer service
21%
call centre
16%
data entry
6%
financial services
6%
communication skills
6%
energy
3%
account manager
3%
inbound calls
3%
contact centre
3%
queries
3%
sales
3%
customer support
3%
written communication
2%
call logging
2%
calls
2%
exceptional verbal
2%
collections
2%
admin
2%
communicator
2%
negotiation
2%
administrator
2%
outbound calls
2%
affordability
2%
counselling
2%
arrears
2%
call agent
2%
customer service advisor
2%
telephone manner
2%
vulnerability
2%
call handler
2%

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