Call Centre Agent Skills you Need for your CV and Career in Customer Service

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Call Centre Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Agent role. We ranked the top skills based on the percentage of Call Centre Agent job descriptions they appeared on. For example, 58% of Call Centre Agent job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
58%
customer service
43%
call centre agent
24%
customer service advisor
24%
call centre advisor
20%
market research
20%
working remotely
20%
aviation
15%
administration duties
10%
contact centre
10%
call handler
10%
customer care
5%
supply chain
5%
operations
5%
warranty
5%
logistics
5%
delivery management
5%
data entry
5%
account
5%
call agent
5%
collections
5%
microsoft office
5%
outbound calls
5%
sales
5%
sap system
5%
supervisory experience
5%
team leader
5%
claims and complaints
5%
calls
5%
administrative
5%
gujarati
5%
negotiation
5%
arrears
5%
representative
5%
customer
5%
consumer
5%
client
5%
telesales
5%
inbound calls
5%
insurance
5%
customer service agent
5%
contact centre agent
5%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Agent skills and keywords or scan your CV to get a personalised score.