Call Centre Agent Skills you Need for your CV and Career in Customer Service

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Call Centre Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Agent role. We ranked the top skills based on the percentage of Call Centre Agent job descriptions they appeared on. For example, 69% of Call Centre Agent job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
69%
customer service
66%
contact centre
21%
customer service advisor
18%
outbound calls
14%
sales
11%
outbound customer service
11%
live chat
11%
inbound customer service
11%
qa
11%
monitoring performance
11%
compliance
11%
call centre advisor
7%
call centre agent
7%
team leader
7%
market research
7%
supervisory experience
7%
sap system
7%
working remotely
7%
calls
7%
customer care
7%
resilience
7%
empathy
7%
credit check
7%
microsoft office
7%
cold calling
7%
queries
7%
collections
7%
call handler
7%
telemarketing
4%
telesales
4%
insurance broker
4%
microsoft word
4%
dc
4%
calling
4%
agent
4%
engineer coordinator
4%
engineer diaries
4%
hybrid
4%
office work
4%
scheduler
4%
scheduling
4%
helpdesk advisor
4%
interpersonal skills
4%
account
4%
call agent
4%
contact centre advisor
4%
customer contact centre advisor
4%
customer service agent
4%
customer service executive
4%
customer service representative
4%
life insurance
4%
inbound customer service agent
4%
facilities helpdesk advisor
4%
computer literate
4%
ms office
4%
multi tasking
4%
b2c
4%
lead generation
4%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Agent skills and keywords or scan your CV to get a personalised score.