Call Agent Skills you Need for your CV and Career in Customer Service

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Call Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Agent role. We ranked the top skills based on the percentage of Call Agent job descriptions they appeared on. For example, 60% of Call Agent job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
60%
customer service
50%
customer service advisor
24%
call centre agent
17%
collections
17%
contact centre
14%
call centre advisor
14%
market research
14%
working remotely
14%
telesales
7%
sales
7%
customer service agent
7%
outbound customer service
7%
credit check
7%
empathy
7%
resilience
7%
live chat
7%
inbound customer service
7%
negotiation
7%
aviation
7%
arrears
7%
account
4%
call agent
4%
call handler
4%
customer care
4%
microsoft office
4%
outbound calls
4%
sap system
4%
supervisory experience
4%
team leader
4%
telemarketing
4%
life insurance
4%
b2c
4%
insurance broker
4%
lead generation
4%
operations
4%
contact centre agent
4%
insurance
4%
administration duties
4%
data
4%
protection
4%
queries
4%
communication skills
4%
claims and complaints
4%
data entry
4%
delivery management
4%
logistics
4%
collections agent
4%
supply chain
4%
warranty
4%
construction
4%
customer service manager
4%
demolition
4%
manager
4%
waste
4%
asbestos
4%
hazardous waste
4%
skip hire
4%
waste management
4%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Agent skills and keywords or scan your CV to get a personalised score.