Call Agent Skills you Need for your CV and Career in Customer Service
Call Agent Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Call Agent role. We ranked the top skills based on the percentage of Call Agent job descriptions they appeared on. For example, 77% of Call Agent job descriptions contained call centre as a required skill.
Keywords / Skills
Popularity
call centre
77%
customer service
77%
call centre agent
29%
inbound
24%
delivery management
20%
logistics
20%
operations
20%
supply chain
20%
warranty
20%
outbound
20%
aviation
20%
data entry
20%
administrator
15%
claims and complaints
15%
difficult situations
10%
customer service advisor
10%
empathy
10%
charity
10%
donations
10%
office work
5%
purchase orders
5%
banking
5%
sourcing
5%
banking administrator
5%
customer care
5%
customer complaints
5%
000
5%
claims
5%
outbound calls
5%
bar staff
5%
credit
5%
complaints
5%
call center
5%
credit check
5%
communication skills
5%
debt
5%
complaints handler
5%
customer services
5%
customer service admin
5%
work from home
5%
receptionist
5%
hospitality
5%
mental health
5%
retentions advisor
5%
waiter
5%
payments
5%
waitress
5%
vulnerability
5%
agent
5%
admin
5%
call handler
5%
call
5%
hybrid
5%
inbound calls
5%
Improve your CV's success rate by using these Call Agent skills and keywords or scan your CV to get a personalised score.