Call Agent Skills you Need for your CV and Career in Customer Service

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Call Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Agent role. We ranked the top skills based on the percentage of Call Agent job descriptions they appeared on. For example, 77% of Call Agent job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
77%
customer service
77%
call centre agent
29%
inbound
24%
delivery management
20%
logistics
20%
operations
20%
supply chain
20%
warranty
20%
outbound
20%
aviation
20%
data entry
20%
administrator
15%
claims and complaints
15%
difficult situations
10%
customer service advisor
10%
empathy
10%
charity
10%
donations
10%
office work
5%
purchase orders
5%
banking
5%
sourcing
5%
banking administrator
5%
customer care
5%
customer complaints
5%
000
5%
claims
5%
outbound calls
5%
bar staff
5%
credit
5%
complaints
5%
call center
5%
credit check
5%
communication skills
5%
debt
5%
complaints handler
5%
customer services
5%
customer service admin
5%
work from home
5%
receptionist
5%
hospitality
5%
mental health
5%
retentions advisor
5%
waiter
5%
payments
5%
waitress
5%
vulnerability
5%
agent
5%
admin
5%
call handler
5%
call
5%
hybrid
5%
inbound calls
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Agent skills and keywords or scan your CV to get a personalised score.