Senior Customer Service Manager Skills you Need for your CV and Career in Customer Service

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Senior Customer Service Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Senior Customer Service Manager role. We ranked the top skills based on the percentage of Senior Customer Service Manager job descriptions they appeared on. For example, 47% of Senior Customer Service Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
47%
crm
16%
customer service manager
16%
management
16%
sales
16%
manager
16%
quality assurance
8%
community
8%
performance management
8%
financial institutions
8%
contact centre
8%
call centre
8%
stakeholder management
8%
stakeholder engagement
8%
staff management
8%
business development
8%
automotive industry
8%
sap crm
8%
resourcing
8%
resource allocation
8%
resource
8%
information services
8%
account management
8%
senior customer service advisor
8%
sales customer service
8%
reading
8%
public sector jobs
8%
public sector
8%
local government
8%
library assistant
8%
client services manager
8%
customer support manager
8%
customer support
8%
customer service representative
8%
customer service coordinator
8%
customer service consultant
8%
culture
8%
surrey
8%
client services team leader
8%
clients
8%
supervisor
8%
senior
8%
selling
8%
quotes
8%
post care
8%
manufacturing
8%
dealership
8%
commercial
8%
workshop
8%
cars
8%
car
8%
bdm
8%
automotive
8%
aftersales
8%
advisor
8%
administration
8%
retail manager
8%
customer services
8%
crm databases
8%
training
8%
technology
8%
events
8%
communication skills
8%
visitor services team leader
8%
visitor services manager
8%
microsoft crm
8%
reception manager
8%
front of house
8%
customer relations manager
8%
client services
8%
client relations
8%
relationship management
8%
internal sales manager
8%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Senior Customer Service Manager skills and keywords or scan your CV to get a personalised score.