Customer Support Agent Skills you Need for your CV and Career in Customer Service
Customer Support Agent Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Customer Support Agent role. We ranked the top skills based on the percentage of Customer Support Agent job descriptions they appeared on. For example, 78% of Customer Support Agent job descriptions contained customer service as a required skill.
Keywords / Skills
Popularity
customer service
78%
customer support
23%
call centre
19%
ms office
19%
administration
19%
collections
14%
customer service advisor
14%
telesales
10%
financial services
10%
admin
10%
graduate entry
10%
database administration
10%
collections agent
10%
travel
10%
london
10%
b2c
10%
b2b
10%
order processing
10%
compliance
10%
strong it skills
5%
inbound sales
5%
customer retention manager
5%
implementation manager
5%
relations manager
5%
asbestos
5%
construction
5%
customer service manager
5%
demolition
5%
hazardous waste
5%
manager
5%
skip hire
5%
waste
5%
waste management
5%
client support
5%
telephone manner
5%
customer service agent
5%
german
5%
auto
5%
automotive
5%
booking agent
5%
cars
5%
customer service executive
5%
service agent
5%
answering telephones
5%
computer literate
5%
multi tasking
5%
e-commerce
5%
gdpr
5%
it literate
5%
slas
5%
telephony
5%
telephone
5%
outbound
5%
microsoft office
5%
inbound
5%
excel
5%
customer services
5%
crm
5%
customer complaints
5%
customer relationship manager
5%
customer care
5%
contact centre
5%
call handler
5%
communication
5%
customer service assistant
5%
arrears
5%
negotiation
5%
communication skills
5%
orders
5%
client relationship manager
5%
client services
5%
emails
5%
Improve your CV's success rate by using these Customer Support Agent skills and keywords or scan your CV to get a personalised score.