Complaints Manager Skills you Need for your CV and Career in Customer Service

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Complaints Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Complaints Manager role. We ranked the top skills based on the percentage of Complaints Manager job descriptions they appeared on. For example, 62% of Complaints Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
62%
manager
10%
admin
10%
management
10%
customer services
10%
customer service manager
10%
case management
10%
teamwork
5%
complaints handler
5%
customer complaints
5%
complaint management
5%
claims handling
5%
time management
5%
customer service advisor
5%
organisation
5%
communication
5%
attention to detail
5%
sap crm
5%
resourcing
5%
complaints manager
5%
contact centre manager
5%
crm databases
5%
housing advisor
5%
housing manager
5%
housing ombudsman
5%
asbestos
5%
construction
5%
demolition
5%
hazardous waste
5%
skip hire
5%
waste
5%
waste management
5%
leasing
5%
invoicing
5%
coaching
5%
development opportunities
5%
leadership
5%
recruitment
5%
lettings administration
5%
property
5%
call centre
5%
contact centre
5%
customer care
5%
sales admin
5%
administrative duties
5%
computer literate
5%
estimates
5%
resource allocation
5%
supervisor
5%
logistics
5%
organisational skills
5%
problem solving
5%
report writing
5%
account manager
5%
client services
5%
customer success
5%
customer service / processing
5%
crm
5%
microsoft crm
5%
resource
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Complaints Manager skills and keywords or scan your CV to get a personalised score.