Case Manager Skills you Need for your CV and Career in Customer Service

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Case Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Case Manager role. We ranked the top skills based on the percentage of Case Manager job descriptions they appeared on. For example, 44% of Case Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
44%
client services
18%
inbound sales
18%
client support
18%
customer service advisor
14%
customer service manager
14%
case management
14%
client relationship manager
14%
customer relationship manager
14%
customer retention manager
14%
implementation manager
14%
relations manager
14%
customer complaints
9%
housing advisor
9%
housing manager
9%
housing ombudsman
9%
complaints manager
9%
contact centre manager
9%
claims handling
9%
call centre
9%
complaints handler
9%
medical file handling
5%
client service manager
5%
customer service team leader
5%
customer services supervisor
5%
internal account executive
5%
remortgage
5%
legal
5%
conveyancing
5%
case worker
5%
sales calls
5%
outbound calls
5%
financial services
5%
telephone customer service
5%
sales executive
5%
internal account manager
5%
customer support manager
5%
collections assistant
5%
account manager
5%
contact centre agent
5%
contact centre
5%
complaint handling
5%
local government
5%
housing
5%
customer insights
5%
complaint management
5%
file handler
5%
client advisor
5%
administrative duties
5%
computer literate
5%
estimates
5%
invoicing
5%
logistics
5%
organisational skills
5%
problem solving
5%
report writing
5%
german
5%
or italian
5%
spanish
5%
administration
5%
communication skills
5%
health safety
5%
it skills
5%
cmc
5%
client service
5%
client team enquiries
5%
customer aid
5%
customer assistant
5%
customer service executive
5%
customer services
5%
customer services executive
5%
enquiries advisor
5%
enquiries executive
5%
senior advisor
5%
crm
5%
e-commerce
5%
order processing
5%
accounting services
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Case Manager skills and keywords or scan your CV to get a personalised score.