Call Centre Team Manager Skills you Need for your CV and Career in Customer Service
Call Centre Team Manager Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Call Centre Team Manager role. We ranked the top skills based on the percentage of Call Centre Team Manager job descriptions they appeared on. For example, 50% of Call Centre Team Manager job descriptions contained team leader as a required skill.
Keywords / Skills
Popularity
team leader
50%
call centre
45%
customer service
40%
contact centre
20%
customer service manager
15%
sales
10%
customer experience
10%
management
10%
supervising
10%
leadership
10%
team management
10%
supervisory experience
10%
customer services
10%
supervisor
10%
financial institutions
5%
training
5%
performance management
5%
call centre supervisor
5%
call centre manager
5%
senior scheduler
5%
senior planner
5%
manager
5%
medical
5%
healthcare
5%
performance reviews
5%
team lead
5%
sap system
5%
outbound calls
5%
microsoft office
5%
leader
5%
customer care
5%
income protection
5%
productivity
5%
quality assurance
5%
key performance indicators
5%
customer support
5%
customer contact
5%
collections
5%
call centre manger
5%
personnel
5%
appraisals
5%
client
5%
claims handling
5%
complaints
5%
compliance
5%
customer service management
5%
enquiries
5%
aviation
5%
call centre agent
5%
claims and complaints
5%
data entry
5%
delivery management
5%
logistics
5%
operations
5%
supply chain
5%
warranty
5%
customer service team leader
5%
consumer
5%
customer
5%
representative
5%
call handler
5%
communicator
5%
csa
5%
customer service advisor
5%
call centre team leader
5%
internal sales manager
5%
sales manager
5%
hospitality
5%
spanish
5%
customer service supervisor
5%
Improve your CV's success rate by using these Call Centre Team Manager skills and keywords or scan your CV to get a personalised score.