Call Centre Representative Skills you Need for your CV and Career in Customer Service
Call Centre Representative Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Call Centre Representative role. We ranked the top skills based on the percentage of Call Centre Representative job descriptions they appeared on. For example, 60% of Call Centre Representative job descriptions contained customer service as a required skill.
Keywords / Skills
Popularity
customer service
60%
customer service representative
45%
call centre
38%
working remotely
34%
market research
34%
client team enquiries assistant
23%
front of house assistant
23%
enquiries executive
23%
enquiries assistant
23%
enquiries advisor
23%
customer services executive
23%
banking
19%
first direct
19%
outbound
19%
inbound
19%
customer service administrator
19%
customer service advisor
19%
csr
19%
call centre advisor
15%
call centre agent
15%
contact centre
12%
financial services
4%
pensions
4%
answering telephones
4%
digital banking
4%
communication skills
4%
Improve your CV's success rate by using these Call Centre Representative skills and keywords or scan your CV to get a personalised score.