Call Centre Agent Skills you Need for your CV and Career in Customer Service
Call Centre Agent Skills List in Customer Service
Below we have compiled a list of the most popular skills for a Call Centre Agent role. We ranked the top skills based on the percentage of Call Centre Agent job descriptions they appeared on. For example, 63% of Call Centre Agent job descriptions contained customer service as a required skill.
Keywords / Skills
Popularity
customer service
63%
call centre
60%
call centre agent
19%
working remotely
16%
market research
16%
customer service advisor
16%
call centre advisor
16%
outbound calls
10%
sales
10%
contact centre
10%
collections
10%
inbound customer service
7%
live chat
7%
resilience
7%
outbound customer service
7%
empathy
7%
credit check
7%
customer care
7%
microsoft office
7%
sap system
7%
supervisory experience
7%
team leader
7%
aviation
7%
calls
7%
ms office
4%
insurance broker
4%
administration duties
4%
telesales
4%
telemarketing
4%
life insurance
4%
lead generation
4%
b2c
4%
multi tasking
4%
customer service representative
4%
computer literate
4%
facilities helpdesk advisor
4%
inbound customer service agent
4%
helpdesk advisor
4%
contact centre advisor
4%
customer contact centre advisor
4%
customer service agent
4%
customer service executive
4%
logistics
4%
client
4%
consumer
4%
customer
4%
representative
4%
arrears
4%
negotiation
4%
administrative
4%
claims and complaints
4%
data entry
4%
delivery management
4%
call handler
4%
operations
4%
supply chain
4%
warranty
4%
gujarati
4%
cold calling
4%
interpersonal skills
4%
queries
4%
account
4%
call agent
4%
Improve your CV's success rate by using these Call Centre Agent skills and keywords or scan your CV to get a personalised score.