Call Agent Skills you Need for your CV and Career in Customer Service

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Call Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Agent role. We ranked the top skills based on the percentage of Call Agent job descriptions they appeared on. For example, 67% of Call Agent job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
67%
customer service
39%
customer service advisor
24%
call centre agent
24%
working remotely
20%
market research
20%
call centre advisor
20%
contact centre
15%
arrears
10%
negotiation
10%
collections
10%
aviation
10%
call agent
5%
demolition
5%
manager
5%
waste
5%
asbestos
5%
hazardous waste
5%
skip hire
5%
waste management
5%
account
5%
call handler
5%
customer care
5%
microsoft office
5%
supervisory experience
5%
sap system
5%
team leader
5%
sales
5%
outbound calls
5%
communication skills
5%
contact centre agent
5%
customer service agent
5%
insurance
5%
telesales
5%
administration duties
5%
data
5%
protection
5%
queries
5%
customer service manager
5%
claims and complaints
5%
data entry
5%
delivery management
5%
logistics
5%
operations
5%
supply chain
5%
warranty
5%
construction
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Agent skills and keywords or scan your CV to get a personalised score.