Collections Officer Skills you Need for your CV and Career in Customer Service

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Collections Officer Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Collections Officer role. We ranked the top skills based on the percentage of Collections Officer job descriptions they appeared on. For example, 50% of Collections Officer job descriptions contained collections agent as a required skill.

Keywords / Skills

Popularity

collections agent
50%
collections advisor
50%
arrears
30%
fca
30%
collections
20%
outbound
20%
insurance
20%
inbound
20%
customer service advisor
20%
call centre
20%
administrator
20%
credit control
10%
customer service
10%
purchase ledger
10%
telephone manner
10%
consumer duty
10%
customer services
10%
litigation
10%
negotiation skills
10%
recoveries
10%
collections specialist
10%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Collections Officer skills and keywords or scan your CV to get a personalised score.