Senior Customer Service Manager Skills you Need in the Customer Service Industry

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Senior Customer Service Manager Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Senior Customer Service Manager role. We ranked the top skills based on the percentage of Senior Customer Service Manager job descriptions they appeared on. For example, 17% of Senior Customer Service Manager job descriptions contained customer service as a skill.

Skills

Popularity

customer service
17%
administrative
8%
call centre
6%
helpdesk
6%
sales
3%
inbound
3%
manchester
3%
remote
3%
admin
3%
branch
3%
retail
3%
administrator
3%
answering telephones
3%
business development
3%
contact centre
3%
customer service advisor
3%
inbound calls
3%
internal sales
3%
hybrid.
3%
leadership
2%
management
2%
call centre manager
2%
rfp
2%
account manager
2%
communication skills
2%
customer service manager
2%
employee engagement
2%
german
2%
order management
2%
sap
2%
customer experience
2%
escalation
2%

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