Senior Customer Service Manager Skills for your CV in the Customer Service Industry

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Senior Customer Service Manager Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Senior Customer Service Manager role. We ranked the top skills based on the percentage of Senior Customer Service Manager job descriptions they appeared on. For example, 60% of Senior Customer Service Manager job descriptions contained customer service as a required skill.

Skills

Popularity

customer service
60%
team leader
15%
account manager
15%
sales
15%
management skills
15%
team management
15%
customer service management
15%
customer services
10%
collaboration
10%
staff development
10%
administrative
10%
customer service specialist
10%
customers
10%
erp
10%
excel
10%
it skills
10%
suppliers
10%
business process improvement
5%
meet deadlines
5%
customer service representative
5%
customer experience
5%
problem solving
5%
international
5%
customer services administrator
5%
proof reading
5%
pivot tables
5%
customer support
5%
man management
5%
proofreading
5%
vlookups
5%
insurance
5%
performance management
5%
communication
5%
kpis
5%
retail
5%
account executive
5%
supervisor
5%
leadership
5%
sales support
5%
account management
5%
management
5%
b2b
5%
management experience
5%
free parking
5%
manufacturing
5%
administrative duties
5%
wakefield
5%
administrative support
5%
contact centre
5%
financial data
5%
business development executive
5%
correspondence
5%
business support
5%
calls
5%
client service
5%
customer service operations
5%
customer service administrator
5%
customer service manager
5%
copywriting
5%
customer service consultant
5%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Senior Customer Service Manager skills and keywords or scan your CV to get a personalised score.