Help Desk Skills you Need for your CV and Career in Customer Service

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Help Desk Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Help Desk role. We ranked the top skills based on the percentage of Help Desk job descriptions they appeared on. For example, 40% of Help Desk job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
40%
customer support
40%
administrative
20%
product support
20%
medical
20%
helpdesk
20%
healthcare
20%
finnish
20%
troubleshooting
20%
ms office
20%
customer services
20%
advanced excel
20%
'customer service'
20%
relationship management
20%
pivot tables
20%
microsoft excel
20%
invoicing
20%
graphs
20%
building relationships
20%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Help Desk skills and keywords or scan your CV to get a personalised score.