Customer Skills you Need for your CV and Career in Customer Service

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Customer Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer role. We ranked the top skills based on the percentage of Customer job descriptions they appeared on. For example, 77% of Customer job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
77%
call centre
14%
customer service advisor
11%
admin
10%
calls
8%
insurance
8%
customer services
8%
contact centre
8%
computer literate
8%
banking
7%
telephone manner
7%
administrative
7%
crm
5%
helpdesk
5%
cyber security
5%
software
5%
warranty
5%
communication skills
5%
communication
5%
general admin
4%
order processing
4%
bank
4%
facilities
4%
customer
4%
shiftwork
4%
reception
4%
customer service manager
4%
administration
4%
saas
3%
customer support
3%
contracts
3%
advisor
3%
saas solutions
3%
environment
3%
compressed air
3%
system implementation
3%
technology
3%
recycle
3%
service engineers
3%
upselling
3%
technical
3%
client services
3%
planner
3%
first direct
3%
telephone
3%
attention to detail
3%
kings lynn
3%
wisbech
3%
inbound
3%
customer advisor
3%
analytical skills
3%
customer care
3%
cross selling
3%
customer success
3%
sales administration
3%
waste
3%
customer success manager
3%
account manager
3%
engineering
3%
project administration
3%
telephony
3%
project management
3%
agreements
3%
b2b
2%
upholstery
2%
administration duties
2%
leadership
2%
recruiting
2%
customer service duties
2%
performance management
2%
sales
2%
purchasing
2%
clients
2%
excel
2%
english language skills
2%
dynamic
2%
outlook
2%
highly detailed
2%
fm
2%
strong admin
2%
complaints
2%
ms office
2%
word
2%
organisational skills
2%
motivation
2%
manager
2%
queries
2%
customer experience
2%
proactive
2%
consultant
2%
people skills
2%
assistant
2%
coordinators
2%
office manager
2%
service skills
2%
art
2%
contact centre agent
2%
proactive monitoring
2%
customer service representative
2%
customer support manager
2%
advanced excel
2%
design
2%
customer queries
2%
problem solving
2%
hsbc
2%
scheduling
2%
spalding
2%
cold calling
2%
furniture
2%
customer service agent
2%
universities
2%
member retention
2%
communications
2%
microsoft word
2%
organised
2%
microsoft office
2%
process driven
2%
german
2%
outbound
2%
quotations
2%
orders
2%
recycling
2%
administrative support
2%
outbound calls
2%
phone etiquette
2%
inbound calls
2%
resolving issues
2%
customer relations
2%
customer service support
2%
telecommunications
2%
website
2%
soft furnishings
2%
customer service management
2%
customer relationship manager
2%
written communication
2%
client support
2%
strong communication
2%
customer service representatives
2%
sales admin
2%
manufacturer
2%
customer contact
2%
teamwork
2%
sap
2%
kpi reports
2%
customer service specialist
2%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer skills and keywords or scan your CV to get a personalised score.