Customer Skills you Need for your CV and Career in Customer Service

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Customer Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer role. We ranked the top skills based on the percentage of Customer job descriptions they appeared on. For example, 91% of Customer job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
91%
customer services
20%
reception
15%
communication skills
15%
customer satisfaction
10%
property
10%
general administration
10%
receptionist duties
10%
admin
10%
written communication
10%
telephone manner
10%
problem solving
10%
phone manner
10%
customer care
10%
crm databases
10%
sales support
10%
organisational skills
10%
administrative
10%
apprentice
5%
sales administration
5%
apprenticeship
5%
library
5%
training
5%
orders
5%
calls
5%
sales
5%
assistance
5%
consumer
5%
customer
5%
welfare
5%
queries
5%
reporting
5%
resolutions
5%
waste management
5%
events
5%
creative
5%
assistants
5%
world class customer service
5%
interpersonal skills
5%
exceptional listener
5%
customer service advisor
5%
answering telephones
5%
contact centre
5%
retail
5%
hospitality
5%
enquiries
5%
administrative support
5%
front house
5%
ms office
5%
customer experience
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer skills and keywords or scan your CV to get a personalised score.