Customer Services Officer Skills you Need for your CV and Career in Customer Service

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Customer Services Officer Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Services Officer role. We ranked the top skills based on the percentage of Customer Services Officer job descriptions they appeared on. For example, 39% of Customer Services Officer job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
39%
customer services executive
37%
customer service representative
33%
enquiries advisor
33%
enquiries executive
33%
client team enquiries assistant
24%
enquiries assistant
24%
front of house assistant
20%
customer support
18%
customer service consultant
12%
customer services
12%
customer service executive
12%
housing
12%
client advisor
10%
client service
10%
customer aid
10%
customer assistant
10%
senior advisor
10%
client team enquiries
10%
local government
8%
financial services
8%
complaints
8%
customer service administrator
6%
telephone manner
6%
administrator
6%
customer insights
6%
repairs
4%
customer advisor
4%
admin
4%
communication skills
4%
technical support
4%
casework
4%
social housing
4%
negotiation skills
4%
self motivated
4%
client services manager
4%
client services team leader
4%
crm
4%
customer service coordinator
4%
customer support manager
4%
sales customer service
4%
senior customer service advisor
4%
client engagement specialist
2%
complaints advisor
2%
customer
2%
landlord
2%
repairs and maintenance
2%
support officer
2%
data entry
2%
processing
2%
computer literate
2%
english language skills
2%
highly detailed
2%
motivation
2%
business support
2%
admin jobs
2%
fixed term
2%
public sector
2%
public sector jobs
2%
surrey
2%
customer service advisor
2%
call handler
2%
complaints handler
2%
complaints officer
2%
telephone handler
2%
telephone operator
2%
communications
2%
ict
2%
not-for-profit
2%
answering phones
2%
arrears
2%
difficult situations
2%
microsoft office
2%
queries
2%
servicing
2%
client relationship manager
2%
client services administrator
2%
customer service assistant
2%
project assistant
2%
resident liaison officer
2%
adult social care
2%
advice
2%
advisor
2%
call centre
2%
care
2%
contact centre
2%
customer service officer
2%
helpdesk
2%
information officer
2%
social care
2%
reception
2%
attention to detail
2%
communication
2%
customer queries
2%
analytical
2%
organised
2%
performance management
2%
team manager
2%
complaint
2%
customer complaints
2%
data analysis
2%
mi reports
2%
microsoft excel
2%
reporting
2%
written communication
2%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Customer Services Officer skills and keywords or scan your CV to get a personalised score.