Customer Services Officer Skills you Need for your CV and Career in Customer Service

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Customer Services Officer Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Services Officer role. We ranked the top skills based on the percentage of Customer Services Officer job descriptions they appeared on. For example, 79% of Customer Services Officer job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
79%
complaints
22%
microsoft office
22%
customer support
22%
customer service administrator
15%
orders
15%
communication skills
15%
freedom of information
8%
general office administration
8%
guildford
8%
hybrid
8%
local government
8%
public sector
8%
surrey
8%
varied
8%
agile working
8%
public sector jobs
8%
complaint handler
8%
complaints officer
8%
admin
8%
communication
8%
it skills
8%
problem solving
8%
customer focussed
8%
customer
8%
phone skills
8%
conversation
8%
flexibility
8%
built environment
8%
customer services executive
8%
customer services
8%
customer service representative
8%
customer service executive
8%
customer service consultant
8%
customer advisor
8%
repairs
8%
housing
8%
escalations
8%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Services Officer skills and keywords or scan your CV to get a personalised score.