Customer Services Officer Skills you Need for your CV and Career in Customer Service

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Customer Services Officer Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Services Officer role. We ranked the top skills based on the percentage of Customer Services Officer job descriptions they appeared on. For example, 43% of Customer Services Officer job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
43%
customer service representative
33%
customer services executive
33%
enquiries advisor
22%
enquiries executive
22%
customer support
22%
enquiries assistant
18%
customer service consultant
18%
client team enquiries assistant
18%
front of house assistant
18%
housing
18%
complaints
18%
local government
11%
customer service executive
11%
self motivated
8%
crm
8%
client services team leader
8%
client services manager
8%
telephone manner
8%
client service
8%
customer service coordinator
8%
customer support manager
8%
sales customer service
8%
senior customer service advisor
8%
communication skills
8%
customer complaints
8%
customer service administrator
8%
financial services
8%
customer insights
8%
social housing
8%
casework
8%
negotiation skills
8%
customer services
8%
customer assistant
8%
customer aid
8%
repairs
4%
children social care
4%
business support
4%
customer billings advisor
4%
assistant
4%
administrator
4%
social care
4%
housing repairs
4%
home repairs
4%
escalations
4%
customer care
4%
customer advisor
4%
gcse
4%
customer service advisor
4%
client advisor
4%
administrative
4%
customer facing experience
4%
english
4%
communications
4%
communication
4%
attention to detail
4%
microsoft excel
4%
client team enquiries
4%
senior advisor
4%
analytical
4%
organised
4%
performance management
4%
team manager
4%
technical support
4%
complaint
4%
data analysis
4%
mi reports
4%
complaint management
4%
reporting
4%
written communication
4%
advice
4%
call centre
4%
contact centre
4%
public sector
4%
public sector jobs
4%
surrey
4%
telephone work
4%
w
4%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Customer Services Officer skills and keywords or scan your CV to get a personalised score.