Customer Services Executive Skills you Need for your CV and Career in Customer Service

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Customer Services Executive Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Services Executive role. We ranked the top skills based on the percentage of Customer Services Executive job descriptions they appeared on. For example, 67% of Customer Services Executive job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
67%
customer service
62%
contact centre
34%
customer complaints
29%
customer services
24%
b2b
20%
couriers
20%
crm
20%
ecommerce
20%
order processing
20%
sap
20%
communication skills
15%
retail
15%
hospitality
15%
customer service advisor
15%
customer satisfaction
15%
client services
15%
customer experience
15%
sales
10%
account manager
10%
manager
5%
onsite
5%
outbound
5%
retentions
5%
supervisor
5%
team leader
5%
customer care
5%
customer issues
5%
marketing
5%
phone manner
5%
problem solving
5%
telephone manner
5%
written communication
5%
document management
5%
import export
5%
data
5%
data entry
5%
resolving
5%
determination
5%
policies
5%
resilience
5%
selling
5%
patience
5%
positivity
5%
complaints
5%
customer queries
5%
inbound
5%
calls
5%
insurance
5%
telephony
5%
excel
5%
emails
5%
database
5%
ms office
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Customer Services Executive skills and keywords or scan your CV to get a personalised score.