Customer Services Advisor Skills you Need for your CV and Career in Customer Service

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Customer Services Advisor Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Services Advisor role. We ranked the top skills based on the percentage of Customer Services Advisor job descriptions they appeared on. For example, 91% of Customer Services Advisor job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
91%
call centre
32%
communication skills
28%
calls
14%
telephone manner
14%
customer care
14%
general administration
10%
call handling
10%
order processing
10%
customer services
10%
shiftwork
10%
computer literate
10%
receptionist duties
10%
calming
10%
resolving
10%
ms office
10%
enquiries
10%
empathy
10%
inbound calls
5%
sales order processing
5%
helpdesk
5%
customer service advisor
5%
customer base
5%
complaints
5%
high attention to detail
5%
excellent telephone etiquette
5%
no experience required
5%
full-time
5%
interaction
5%
fraud
5%
financial services
5%
customer support
5%
banking
5%
customer experience
5%
contact centre
5%
appointments
5%
organisational skills
5%
customer service representatives
5%
commission
5%
administrative
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Services Advisor skills and keywords or scan your CV to get a personalised score.