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Customer Service Representative Skills in Financial Services

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Top Customer Service Representative skills in Financial Services

Below we've put together a list of the skills needed for Customer Service Representative. We ranked the top skills based on the percentage of Customer Service Representative job descriptions they appeared on. For example, 15% of Customer Service Representative job descriptions contained Mortgage Broker as a skill.

The most common skills found on Customer Service Representative job descriptions in 2021.

Keywords Popularity
Mortgage Broker
15%
Mortgage Advisor
14%

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Online Courses for Customer Service Representative

One of the best ways to acquire the skills for a role is to take an online course. We've identified some online courses from Udemy that will help you advance in your career.

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Customer Service Mastery: Delight Every Customer

Master Customer Service using this practical customer care course

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Customer Service: Soft Skills Fundamentals

How to keep your head when everyone else is losing theirs

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Brilliant Customer Service: How to Impress your Customers!

Enhance your customer support and truly differentiate yourself from your competition!

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[2021] Customer Service 2.0: Learn Digital Customer Service

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Customer | How to Understand Customer Needs

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Customer Service English Essentials

Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.

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Excel at customer relationship management | Improve your soft skills | Create positive experiences to wow your customers

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Customer Service: How to sell more without advertising

Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising.

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Customer Service Training: Dealing with Difficult Customers

Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills

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How to deal with dissatisfied and angry customers and create a human and excellent service

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