Customer Service Manager Skills you Need for your CV and Career in Financial Services

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Customer Service Manager Skills List in Financial Services

Below we have compiled a list of the most popular skills for a Customer Service Manager role. We ranked the top skills based on the percentage of Customer Service Manager job descriptions they appeared on. For example, 25% of Customer Service Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
25%
financial services
23%
banking
14%
business development
14%
customer contact
12%
collections
12%
customer queries
12%
financial planners
12%
pension administration
12%
pensions
12%
wealth management
12%
customer service administrator
12%
customer service advisor
12%
sales administrator
12%
sales advisor
12%
sales executive
12%
communication skills
12%
retail
9%
financial planning
9%
paraplanning
9%
loans
6%
jewellery
6%
complaint management
6%
complaints
6%
team leader
6%
administrative
6%
empathy
6%
relationship management
6%
bereavement
6%
trainee relationship manager
6%
manager
6%
accounting
3%
sales
3%
fsa
3%
financial officer
3%
financial administration
3%
negotiating
3%
leasing
3%
defined benefit
3%
financial
3%
finance officer
3%
business administration
3%
finance
3%
payments
3%
pensions administrator
3%
finance controller
3%
finance jobs
3%
defined contribution
3%
cemap
3%
project management
3%
communications
3%
business readiness
3%
mortgage lending
3%
change management
3%
case management
3%
bridging
3%
b2b
3%
stakeholder engagement
3%
cas
3%
finance business partner
3%
written communication
3%
time management
3%
exceptional verbal
3%
build strong relationships
3%
analytical
3%
customer complaints
3%
stakeholder management
3%
credit control
3%
debt
3%
invoice
3%
line management
3%
interpersonal skills
3%
math
3%
advice
3%
financial data
3%
report writing
3%
administration duties
3%
life insurance
3%
mortgage broker
3%
asset
3%
asset management
3%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Customer Service Manager skills and keywords or scan your CV to get a personalised score.