Customer Service Analyst Skills you Need for your CV and Career in Customer Service

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Customer Service Analyst Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Analyst role. We ranked the top skills based on the percentage of Customer Service Analyst job descriptions they appeared on. For example, 34% of Customer Service Analyst job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
34%
finance
34%
call quality
17%
customer support
17%
audit
17%
quality checking
17%
quality assurance
17%
performance analyst
17%
contact centre
17%
quality and performance
17%
compliance
17%
payroll
9%
customer service advisor
9%
sales
9%
analytical
9%
leadership
9%
management
9%
analyst
9%
reporting
9%
forecast and insight analyst
9%
change management
9%
cx
9%
ux
9%
communication skills
9%
administrative
9%
customer care
9%
administration
9%
net zero
9%
environmental
9%
customer operations manager
9%
service delivery manager
9%
senior customer service manager
9%
quality manager
9%
q
9%
operations manager
9%
operations assistant
9%
customer support manager
9%
customer services manager
9%
contact centre manager
9%
client services manager
9%
project support officer
9%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Customer Service Analyst skills and keywords or scan your CV to get a personalised score.