Contact Centre Manager Skills you Need in the Customer Service Industry

Share

Contact Centre Manager Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Contact Centre Manager role. We ranked the top skills based on the percentage of Contact Centre Manager job descriptions they appeared on. For example, 19% of Contact Centre Manager job descriptions contained contact centre as a skill.

Skills

Popularity

contact centre
19%
customer service
13%
call centre
7%
communication skills
6%
staff management
4%
contact centre manager
4%
leadership
4%
management
4%
people development
3%
resource allocation
3%
positive change
3%
problem solving
3%
supervising
3%
call management
3%
customer contact
3%
enquiries
3%
insurance
3%
change management
3%
operations manager
3%
telesales
2%
coaching
2%
customer service manager
2%
merseyside
2%
contact centre operations manager
2%
resilience
2%
retail
2%
team leadership
2%
training delivery
2%
training
2%
transformation
2%
customer services
2%
rapid response
2%
operational performance
2%
solutions focused
2%
fitness industry
2%

Do you want
more job interviews?

Improve your CV's success rate by using these Contact Centre Manager skills and keywords or scan your CV to get a personalised score.