Contact Centre Manager Skills you Need in the Customer Service Industry

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Contact Centre Manager Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Contact Centre Manager role. We ranked the top skills based on the percentage of Contact Centre Manager job descriptions they appeared on. For example, 17% of Contact Centre Manager job descriptions contained contact centre as a skill.

Skills

Popularity

contact centre
17%
customer service
12%
call centre
11%
team leader
5%
management
5%
manager
4%
operations management
4%
management skills
3%
sales manager
3%
operations manager
3%
customer service manager
2%
e-commerce
2%
nhs
2%
telephony
2%
team management
2%
contact centre manager
2%
customer service management
2%
contact centre programme manager
1%
train employees
1%
workforce management
1%
health care
1%
customer care
1%
supervision
1%
answering telephones
1%
communication skills
1%
coaching
1%
customer contact
1%
sales
1%
quality processes
1%
service levels
1%
telesales
1%
dealing customers
1%
management experience
1%
customer management
1%
mentoring
1%
contact management
1%
recruitment
1%
customer satisfaction
1%
customer services
1%
operations
1%
advisor
1%
driving performance
1%
people management
1%
aftersales
1%
job coaching
1%
people manager
1%
dealership
1%
workforce
1%

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