Contact Centre Manager Skills you Need for your CV and Career in Customer Service

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Contact Centre Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Contact Centre Manager role. We ranked the top skills based on the percentage of Contact Centre Manager job descriptions they appeared on. For example, 50% of Contact Centre Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
50%
call centre
50%
contact centre
34%
management
34%
customer service team leader
17%
customer service manager
17%
contact centre team leader
17%
contact centre supervisor
17%
contact centre manager
17%
team leader
17%
strategic initiatives
17%
customer service management
17%
ms office
17%
communication skills
17%
team leadership
17%
coaching
17%
performance reviews
17%
management skills
17%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Contact Centre Manager skills and keywords or scan your CV to get a personalised score.