Contact Centre Manager Skills you Need for your CV and Career in Customer Service

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Contact Centre Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Contact Centre Manager role. We ranked the top skills based on the percentage of Contact Centre Manager job descriptions they appeared on. For example, 83% of Contact Centre Manager job descriptions contained contact centre as a required skill.

Keywords / Skills

Popularity

contact centre
83%
call centre
79%
customer service
75%
customer service manager
50%
service delivery
50%
call centre manager
22%
contact centre manager
22%
telephony
11%
team performance
11%
emotional intelligence
11%
driving performance
8%
team leadership
8%
sales team
8%
sales presentations
8%
forecast
8%
data management
8%
data analysis
8%
quality assurance
8%
performance management
8%
management
8%
financial institutions
8%
administrator
4%
complaints handler
4%
contact centre team leader
4%
customer complaints
4%
customer service advisor
4%
customer service team leader
4%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Contact Centre Manager skills and keywords or scan your CV to get a personalised score.