Contact Centre Manager Skills you Need for your CV and Career in Customer Service

Share

Contact Centre Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Contact Centre Manager role. We ranked the top skills based on the percentage of Contact Centre Manager job descriptions they appeared on. For example, 39% of Contact Centre Manager job descriptions contained contact centre as a required skill.

Keywords / Skills

Popularity

contact centre
39%
customer service
35%
team leader
20%
call centre
20%
communication skills
16%
sales
16%
coaching
12%
sales team
12%
leadership
8%
contact centre advisor
8%
management
8%
l&d strategy
8%
learning management
8%
training
8%
financial services
8%
operations assistant
4%
performance metrics
4%
customer support
4%
advisor
4%
kpi reports
4%
operations manager
4%
stakeholder management
4%
aftersales
4%
performance management
4%
q
4%
manage
4%
automotive
4%
technology
4%
contact centre operations manager
4%
quality manager
4%
accuracy
4%
greeting
4%
enquiries
4%
customer care
4%
senior customer service manager
4%
manager
4%
motor
4%
existing clients
4%
customer care manager
4%
service delivery manager
4%
empathy
4%
manchester
4%
admin
4%
customer care team
4%
account manager
4%
highly detailed
4%
progression
4%
admin manager
4%
telephone manner
4%
call management
4%
initiative
4%
senior
4%
administrative assistant
4%
customer service supervisor
4%
call monitoring
4%
it literate
4%
telephone customer
4%
client advisor
4%
customer service team leader
4%
customer complaints
4%
commercial awareness
4%
compliance
4%
client service
4%
customer team leader
4%
facilities management
4%
customer service management
4%
client service manager
4%
service supervisor
4%
bonus
4%
property management
4%
customer services
4%
client team enquiries
4%
client services manager
4%
client services
4%
sales process
4%
supervisory experience
4%
customer service manager
4%
contact centre manager
4%
customer relations
4%
team management
4%
senior advisor
4%
customer operations manager
4%
resource allocation
4%
customer service advisor
4%
management experience
4%
team leder
4%
customer services manager
4%
customer support manager
4%
resource management
4%
customer service executive
4%
team leadership
4%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Contact Centre Manager skills and keywords or scan your CV to get a personalised score.