Contact Centre Advisor Skills you Need for your CV and Career in Customer Service

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Contact Centre Advisor Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Contact Centre Advisor role. We ranked the top skills based on the percentage of Contact Centre Advisor job descriptions they appeared on. For example, 62% of Contact Centre Advisor job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
62%
data
34%
queries
34%
crm
34%
advisor
34%
customer service administrator
23%
call centre
23%
contact centre
17%
customer service advisor
17%
query handling
12%
web chat
6%
contact centre agent
6%
phone skills
6%
operating systems
6%
customer satisfaction
6%
customer care
6%
communication skills
6%
telesales
6%
sales
6%
retail
6%
hospitality
6%
contact centre advisor
6%
call advisor
6%
call handler
6%
inbound call centre
6%
entry level roles
6%
customer service officer
6%
customer service call centre
6%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Contact Centre Advisor skills and keywords or scan your CV to get a personalised score.