Call Centre Team Manager Skills you Need for your CV and Career in Customer Service

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Call Centre Team Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Team Manager role. We ranked the top skills based on the percentage of Call Centre Team Manager job descriptions they appeared on. For example, 65% of Call Centre Team Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
65%
contact centre
36%
team leader
36%
call centre
36%
sales
15%
customer service advisor
15%
csa
15%
call handler
15%
service delivery
15%
customer service manager
15%
supervisory experience
15%
sap system
15%
outbound calls
15%
microsoft office
15%
customer experience
15%
supervising
15%
customer care
15%
retail sales
8%
apprenticeship
8%
apprentice
8%
customer contact
8%
customer support
8%
organisational skills
8%
enquiries
8%
communication skills
8%
operations manager
8%
financial services
8%
contact centre manager
8%
management
8%
key performance indicators
8%
performance reviews
8%
team lead
8%
productivity
8%
collections
8%
income protection
8%
team management
8%
leadership
8%
leader
8%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Team Manager skills and keywords or scan your CV to get a personalised score.