Call Centre Team Manager Skills you Need in the Customer Service Industry

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Call Centre Team Manager Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Call Centre Team Manager role. We ranked the top skills based on the percentage of Call Centre Team Manager job descriptions they appeared on. For example, 20% of Call Centre Team Manager job descriptions contained contact centre as a skill.

Skills

Popularity

contact centre
20%
call centre
14%
customer service
7%
line management
7%
managing workflow
7%
call centre manager
7%
user experience
7%
call management
7%
insurance
7%
leadership
7%
management
7%
business support
7%

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