Call Centre Team Manager Skills you Need for your CV and Career in Customer Service

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Call Centre Team Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Team Manager role. We ranked the top skills based on the percentage of Call Centre Team Manager job descriptions they appeared on. For example, 40% of Call Centre Team Manager job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
40%
customer service
20%
team leader
20%
call management
20%
appraisals
20%
contact centre manager
20%
contact centre
10%
customer service manager
10%
customer service team leader
10%
leadership
10%
design
10%
queries
10%
interior design
10%
call centre manager
10%
outbound calls
10%
call centre team leader
10%
telemarketing
10%
customer services manager
10%
management
10%
telesales
10%
sales
10%
training
10%
insurance
10%
manager
10%
team management
10%
operations management
10%
performance reviews
10%
career development
10%
sales management
10%
management experience
10%
senior planner
10%
workforce planning
10%
collections
10%
contact centre team leader
10%
communication skills
10%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Team Manager skills and keywords or scan your CV to get a personalised score.