Call Centre Team Manager Skills you Need for your CV and Career in Customer Service

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Call Centre Team Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Team Manager role. We ranked the top skills based on the percentage of Call Centre Team Manager job descriptions they appeared on. For example, 44% of Call Centre Team Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
44%
call centre
44%
team leader
31%
contact centre
14%
customer service manager
14%
customer support
14%
customer service team leader
9%
team management
9%
customer services
9%
customer service advisor
9%
management
9%
supervisor
9%
sales
9%
enquiries
9%
compliance
9%
representative
5%
call centre team leader
5%
leadership
5%
income protection
5%
key performance indicators
5%
csa
5%
communicator
5%
call handler
5%
customer contact
5%
customer
5%
performance reviews
5%
consumer
5%
client
5%
warranty
5%
supply chain
5%
operations
5%
medical
5%
collections
5%
internal sales manager
5%
sales manager
5%
call centre manger
5%
hospitality
5%
productivity
5%
senior scheduler
5%
call centre manager
5%
senior planner
5%
call centre supervisor
5%
manager
5%
spanish
5%
customer service supervisor
5%
healthcare
5%
call quality
5%
inbound call centre
5%
complaint handling
5%
telephone manner
5%
existing clients
5%
quality checking
5%
quality assurance
5%
quality and performance
5%
performance analyst
5%
account manager
5%
audit
5%
finance
5%
cima
5%
acca
5%
technology
5%
performance management
5%
kpi reports
5%
contact centre advisor
5%
claims handling
5%
delivery management
5%
data entry
5%
claims and complaints
5%
call centre agent
5%
aviation
5%
supervisory experience
5%
customer service management
5%
complaints
5%
logistics
5%
telephone customer
5%
customer service executive
5%
customer relations
5%
client services
5%
customer complaints
5%
call monitoring
5%
call management
5%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Call Centre Team Manager skills and keywords or scan your CV to get a personalised score.