Call Centre Team Manager Skills you Need for your CV and Career in Customer Service

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Call Centre Team Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Team Manager role. We ranked the top skills based on the percentage of Call Centre Team Manager job descriptions they appeared on. For example, 50% of Call Centre Team Manager job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
50%
customer service
42%
contact centre
34%
management
34%
team leader
34%
customer service management
17%
customer service manager
17%
team leadership
17%
benefits
17%
coaching
17%
strategic initiatives
9%
office manager
9%
manager
9%
complaints
9%
administration
9%
contact centre manager
9%
admin manager
9%
contact centre supervisor
9%
admin
9%
contact centre team leader
9%
customer service team leader
9%
training
9%
reviews
9%
ms office
9%
communication skills
9%
insurance
9%
advice
9%
zendesk
9%
complaint management
9%
team management
9%
supervisory experience
9%
microsoft office
9%
delivering exceptional customer service
9%
customer experience management
9%
customer experience
9%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Team Manager skills and keywords or scan your CV to get a personalised score.