Call Centre Advisor Skills you Need for your CV and Career in Customer Service

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Call Centre Advisor Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Advisor role. We ranked the top skills based on the percentage of Call Centre Advisor job descriptions they appeared on. For example, 54% of Call Centre Advisor job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
54%
working remotely
27%
market research
27%
call centre agent
27%
call centre advisor
27%
customer service
27%
customer service administrator
20%
customer service advisor
14%
admin
14%
telephone manner
14%
service skills
14%
financial services
14%
interpersonal skills
7%
data entry
7%
query handling
7%
answering phones
7%
advisor
7%
office support
7%
administrative
7%
uk tax
7%
service level agreements
7%
pensions
7%
payroll services
7%
hmrc enquiries
7%
explaining
7%
empathy
7%
communication skills
7%
advisory
7%
sales calls
7%
outbound calls
7%
inbound customer service
7%
contact centre
7%
travel insurance
7%
inbound calls
7%
customer care
7%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Advisor skills and keywords or scan your CV to get a personalised score.