Collections Agent Skills you Need for your CV and Career in Customer Service

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Collections Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Collections Agent role. We ranked the top skills based on the percentage of Collections Agent job descriptions they appeared on. For example, 57% of Collections Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
57%
call centre
29%
collections
29%
collections agent
20%
inbound sales
16%
client support
16%
client services
16%
customer relationship manager
12%
relations manager
12%
customer retention manager
12%
implementation manager
12%
client relationship manager
12%
warranty
12%
customer service advisor
12%
credit control
8%
collections advisor
8%
resilience
8%
negotiation
8%
customer services
8%
arrears
8%
call handler
8%
call centre agent
8%
data entry
8%
customer support
8%
customer complaints
8%
debt recovery
8%
customer service assistant
8%
advisor
4%
power tools
4%
agent
4%
consumer
4%
customer
4%
debt
4%
wellbeing
4%
calls
4%
credit
4%
credit check
4%
empathy
4%
debt management
4%
collections and recoveries coordinator
4%
account manager
4%
collections assistant
4%
internal account executive
4%
internal account manager
4%
sales executive
4%
telephone customer service
4%
administrator
4%
customer service agent
4%
claims management
4%
logistics
4%
microsoft excel
4%
operations
4%
supply chain
4%
crm
4%
claims and complaints
4%
delivery management
4%
consumer rights
4%
aviation
4%
resolving issues
4%
technical support
4%
electric vehicles
4%
b2c
4%
car rental
4%
debts
4%
b2b
4%
sales
4%
aftersales
4%
manufacture
4%
operational excellence
4%
rights
4%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Collections Agent skills and keywords or scan your CV to get a personalised score.