Service Desk Support Analyst Skills you Need for your CV and Career in It & Telecoms

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Service Desk Support Analyst Skills List in It & Telecoms

Below we have compiled a list of the most popular skills for a Service Desk Support Analyst role. We ranked the top skills based on the percentage of Service Desk Support Analyst job descriptions they appeared on. For example, 42% of Service Desk Support Analyst job descriptions contained service desk as a required skill.

Keywords / Skills

Popularity

service desk
42%
itil
30%
communication skills
18%
microsoft office
18%
customer service
18%
active directory
18%
1st line
18%
o365
18%
2nd line
12%
incidents
12%
ticketing
12%
helpdesk
12%
windows
12%
technical support
12%
team management
6%
software
6%
training
6%
dns
6%
software installation
6%
customer satisfaction
6%
infrastructure
6%
itsmf
6%
password resets
6%
patch management
6%
service delivery
6%
end user
6%
telecommunications
6%
telecoms
6%
windows 10
6%
analyst
6%
pc
6%
office 365
6%
network
6%
multiple sites
6%
telephony
6%
local authority
6%
windows azure
6%
enjoy challenges
6%
help desk support
6%
problem solving
6%
system testing
6%
1st-line
6%
desktop environment
6%
microsoft
6%
service desk support
6%
remote desktop
6%
ticketing systems
6%
virtualization
6%
queries
6%
windows server
6%
2nd line support
6%
technical service desk analyst
6%
analytical skills
6%
business support
6%
business travel
6%
computer systems
6%
information technology
6%
operating systems
6%
software systems
6%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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Improve your CV's success rate by using these Service Desk Support Analyst skills and keywords or scan your CV to get a personalised score.