Customer Service Advisor Skills you Need for your CV and Career in Customer Service

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Customer Service Advisor Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Service Advisor role. We ranked the top skills based on the percentage of Customer Service Advisor job descriptions they appeared on. For example, 79% of Customer Service Advisor job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
79%
call centre
27%
computer literate
20%
contact centre
20%
telephone manner
20%
shiftwork
17%
customer service advisor
15%
warranty
10%
advisor
10%
inbound calls
8%
sales admin
8%
admin
8%
customer care
8%
insurance
8%
calls
8%
customer experience
8%
outbound calls
8%
administrative
8%
technical
5%
customer services
5%
customers
5%
mechanical
5%
engineering
5%
engineer
5%
customer
5%
consumer
5%
claims
5%
communication skills
3%
client
3%
service engineers
3%
universities
3%
representative
3%
problem solving
3%
proactive monitoring
3%
people skills
3%
organisational skills
3%
manufacturer
3%
scheduling
3%
repairs
3%
administration
3%
call handler
3%
customer complaints
3%
office support
3%
financial services
3%
administrative support
3%
customer queries
3%
microsoft office
3%
order processing
3%
orders
3%
excel
3%
outlook
3%
word
3%
contact centre agent
3%
customer service agent
3%
inbound
3%
general admin
3%
resolving issues
3%
compressed air
3%
boilers
3%
heating
3%
parts administrator
3%
parts adviser
3%
storeman
3%
administrator
3%
assistant
3%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Service Advisor skills and keywords or scan your CV to get a personalised score.