Contact Centre Manager Skills you Need for your CV and Career in Customer Service

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Contact Centre Manager Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Contact Centre Manager role. We ranked the top skills based on the percentage of Contact Centre Manager job descriptions they appeared on. For example, 46% of Contact Centre Manager job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
46%
call centre
38%
contact centre
38%
management
21%
team leader
17%
sales
17%
contact centre manager
17%
call centre manager
17%
coaching
13%
sales team
13%
leadership
13%
communication skills
13%
progression
9%
customer services
9%
manchester
9%
manage
9%
senior
9%
manager
9%
financial services
9%
bonus
9%
training
9%
learning management
9%
l&d strategy
9%
debt
5%
team management
5%
crm
5%
kpi
5%
customer service executive
5%
crm databases
5%
microsoft crm
5%
resource
5%
resource allocation
5%
resourcing
5%
sap crm
5%
call centre supervisor
5%
customer service manager
5%
financial institutions
5%
performance management
5%
quality assurance
5%
service delivery manager
5%
enquiries
5%
existing clients
5%
telephone manner
5%
client services manager
5%
customer operations manager
5%
customer services manager
5%
customer support manager
5%
operations assistant
5%
operations manager
5%
q
5%
quality manager
5%
senior customer service manager
5%
supervisory experience
5%
account manager
5%
call management
5%
call monitoring
5%
customer complaints
5%
client services
5%
customer support
5%
customer relations
5%
customer service advisor
5%
telephone customer
5%
office administration
5%
compliance
5%
customer service management
5%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Contact Centre Manager skills and keywords or scan your CV to get a personalised score.