Business Skills you Need for your CV and Career in Customer Service

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Business Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Business role. We ranked the top skills based on the percentage of Business job descriptions they appeared on. For example, 62% of Business job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
62%
sales
31%
telephone manner
24%
customer services
24%
organisational skills
16%
quote preparation
16%
price quotes
16%
customer satisfaction
16%
commercial sales
16%
calls
16%
customer care
8%
claims handling
8%
training
8%
call centre
8%
administrative duties
8%
microsoft crm
8%
written communication
8%
administration duties
8%
computer literate
8%
listener
8%
healthcare
8%
empathy
8%
trailers
8%
telesales
8%
telephone sales
8%
telemarketing
8%
order processing
8%
field sales
8%
executive
8%
commission
8%
b2b
8%
motivation
8%
product training
8%
communication skills
8%
career development
8%
administrative
8%
negotiation
8%
merchandising
8%
distribution
8%
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While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Business skills and keywords or scan your CV to get a personalised score.