Service Desk Support Analyst Skills you Need in the It & Telecoms Industry

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Service Desk Support Analyst Skills List in the It & Telecoms Industry

Below we have compiled a list of the most popular skills for a Service Desk Support Analyst role. We ranked the top skills based on the percentage of Service Desk Support Analyst job descriptions they appeared on. For example, 17% of Service Desk Support Analyst job descriptions contained 1st line as a skill.

Skills

Popularity

1st line
17%
customer service
15%
service desk
11%
active directory
10%
service now
8%
windows
8%
1st line support
4%
broadband
4%
connectivity
4%
windows server
4%
first line support
4%
technical support
4%
microsoft
2%
office 365
2%
it helpdesk
2%
helpdesk
2%
it service desk
2%
line support
2%
windows 10
2%

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