Customer Support Skills you Need for your CV and Career in Customer Service

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Customer Support Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Customer Support role. We ranked the top skills based on the percentage of Customer Support job descriptions they appeared on. For example, 78% of Customer Support job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
78%
customer support
41%
call centre
28%
admin
23%
contact centre
14%
helpdesk
10%
customer service manager
10%
advisor
10%
customer care
10%
telephone manner
10%
customer issues
5%
people management
5%
customer service advisor
5%
process improvement
5%
queries
5%
data processing
5%
admin experience
5%
1st line
5%
customer support manager
5%
customer service experience
5%
development projects
5%
administration
5%
excellent written and verbal communication
5%
online retail
5%
performance improvement
5%
analytical
5%
team leadership
5%
customer engagement
5%
chat
5%
digital marketing
5%
membership
5%
outbound calls
5%
communication skills
5%
data entry
5%
answering incoming calls
5%
insurance
5%
call centre agent
5%
customer satisfaction
5%
customer advisor
5%
office administration
5%
business administration
5%
customer assistant
5%
order processing
5%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Customer Support skills and keywords or scan your CV to get a personalised score.