Customer Service Manager Skills for your CV in the Customer Service Industry

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Customer Service Manager Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Customer Service Manager role. We ranked the top skills based on the percentage of Customer Service Manager job descriptions they appeared on. For example, 18% of Customer Service Manager job descriptions contained customer service as a skill.

Skills

Popularity

customer service
18%
customer service manager
14%
management
7%
administration
6%
office manager
3%
customer satisfaction
3%
ecommerce
3%
ad hoc
2%
kpi reports
2%
incoming calls
2%
management experience
2%
queries
2%
zendesk
2%
sales support
2%
administration duties
2%
liverpool
2%
administrator
2%
enterprise resource planning
2%
operations manager
2%
forcasting
2%
retail
2%
office support
2%
planing
2%
complaint
2%
customer experience
2%
salesforce
2%
leadership
2%
customer services
2%
customer service team leader
2%
technical support
2%
customer support
2%
customer
2%
b2c
2%
kpi implementation
2%
cx
2%
slas
2%
franchise
2%
customer service management
2%
team performance
2%
delivering exceptional customer service
2%
manager
2%
relationships
2%
hr policies
2%
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