Contact Centre Manager Skills you Need in the Customer Service Industry

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Contact Centre Manager Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Contact Centre Manager role. We ranked the top skills based on the percentage of Contact Centre Manager job descriptions they appeared on. For example, 16% of Contact Centre Manager job descriptions contained contact centre as a skill.

Skills

Popularity

contact centre
16%
customer service
14%
call centre
8%
communication skills
3%
contact centre manager
3%
sales
3%
management
3%
team leader
3%
people management
2%
coaching
2%
operations manager
2%
people development
2%
customer contact
2%
training
2%
staff management
2%
enquiries
1%
csi
1%
customer complaints
1%
process improvement
1%
supervising
1%
inbound calls
1%
customer queries
1%
customer service manager
1%
customer
1%
kpi
1%
manager
1%
merseyside
1%
listener
1%
marketing campaign
1%
contact centre operations manager
1%
operations
1%
self motivated
1%
outbound calls
1%
people manager
1%
resilience
1%
positive change
1%
change management
1%
phone
1%
team leadership
1%
shift manager
1%
retail
1%
problem solving
1%
resource allocation
1%
team supervisor
1%
management experience
1%
training delivery
1%
customer services
1%
telephone
1%
fitness industry
1%
insurance
1%
operational performance
1%
outsourcing
1%
leadership
1%
sales team
1%
spanish
1%
rapid response
1%
telesales
1%
customer care
1%
solutions focused
1%

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