Complaints Manager Skills you Need in the Customer Service Industry

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Complaints Manager Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Complaints Manager role. We ranked the top skills based on the percentage of Complaints Manager job descriptions they appeared on. For example, 20% of Complaints Manager job descriptions contained customer complaints as a skill.

Skills

Popularity

customer complaints
20%
resolve issues
12%
general insurance
8%
complaint
8%
customer service
8%
insurance companies
4%
letter writing
4%
call centre
4%
complaints
4%
contact centre
4%
communication skills
4%
data entry
4%
manager
4%
writing skills
4%
dispute resolution
4%
service level agreements
4%

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