Call Centre Team Leader Skills for your CV in the Customer Service Industry

Share

Call Centre Team Leader Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Call Centre Team Leader role. We ranked the top skills based on the percentage of Call Centre Team Leader job descriptions they appeared on. For example, 86% of Call Centre Team Leader job descriptions contained team leader as a required skill.

Skills

Popularity

team leader
86%
call centre
72%
customer service
58%
sales
29%
kpi reports
29%
commission
15%
management
15%
appointment making
15%
marketing
15%
telesales
15%
contact centre
15%
legal
15%
team management
15%
csi
15%
service desk
15%
inbound calls
15%
team lead
15%
kpi
15%
marketing campaign
15%
outbound calls
15%
phone
15%
team supervisor
15%
telephone
15%
coaching
15%
customer services
15%
mentoring
15%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Team Leader skills and keywords or scan your CV to get a personalised score.