Call Centre Agent Skills you Need for your CV and Career in Customer Service

Share

Call Centre Agent Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Call Centre Agent role. We ranked the top skills based on the percentage of Call Centre Agent job descriptions they appeared on. For example, 74% of Call Centre Agent job descriptions contained customer service as a required skill.

Keywords / Skills

Popularity

customer service
74%
call centre
53%
call centre agent
22%
inbound
22%
outbound
22%
data entry
16%
delivery management
16%
logistics
16%
operations
16%
supply chain
16%
warranty
16%
aviation
16%
customer service agents
11%
charity
11%
donations
11%
customer service advisor
11%
claims and complaints
11%
customer service admin
6%
work from home
6%
receptionist
6%
call handler
6%
claims
6%
retentions advisor
6%
complaints
6%
inbound calls
6%
customer care
6%
customer complaints
6%
outbound calls
6%
communication
6%
google
6%
contact centre
6%
contact centre agent
6%
customer service agent
6%
administrator
6%
insurance
6%
complaints handler
6%
customer services
6%
Export

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


Do you want
more job interviews?

Improve your CV's success rate by using these Call Centre Agent skills and keywords or scan your CV to get a personalised score.