Call Agent Skills you Need in the Customer Service Industry

Share

Call Agent Skills List in the Customer Service Industry

Below we have compiled a list of the most popular skills for a Call Agent role. We ranked the top skills based on the percentage of Call Agent job descriptions they appeared on. For example, 22% of Call Agent job descriptions contained customer service as a skill.

Skills

Popularity

customer service
22%
call centre
16%
communication skills
7%
data entry
5%
financial services
5%
customer support
4%
contact centre
4%
account manager
3%
written communication
3%
telephone
3%
energy
3%
inbound calls
3%
queries
3%
sales
3%
call logging
3%
exceptional verbal
3%
outbound calls
3%
admin
2%
call centre advisor
2%
administrator
2%
outbound calling
2%
call handler
2%
call agent
2%
contact
2%
insurance
2%
customer service advisor
2%
call handling
2%
complaint handling
2%
affordability
2%
customer care
2%
arrears
2%
customer services
2%
collections
2%
call center
2%
counselling
2%
inbound
2%
vulnerability
2%

Do you want
more job interviews?

Improve your CV's success rate by using these Call Agent skills and keywords or scan your CV to get a personalised score.