Business Skills you Need for your CV and Career in Customer Service

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Business Skills List in Customer Service

Below we have compiled a list of the most popular skills for a Business role. We ranked the top skills based on the percentage of Business job descriptions they appeared on. For example, 27% of Business job descriptions contained call centre as a required skill.

Keywords / Skills

Popularity

call centre
27%
customer service
20%
flexibility
20%
outbound calls
14%
business development executive
14%
chemical industry
7%
customer service manager
7%
customer services
7%
business development manager
7%
customer service team leader
7%
processing orders
7%
presentations
7%
financial services
7%
administrator
7%
lead generation
7%
debt advisor
7%
business development
7%
business analysis
7%
contract manager
7%
business modeling
7%
hybrid
7%
customer account manager
7%
business process mapping
7%
account manager
7%
admin
7%
data analysis
7%
analytical
7%
administrative
7%
business operations
7%
customer sales advisor
7%
business development representative
7%
business strategy
7%
highly numerate
7%
client rapport
7%
leadership
7%
hybrid working
7%
client relations executive
7%
management
7%
inbound calls
7%
communication skills
7%
team leader
7%
logical thinker
7%
contact centre manager
7%
b2b
7%
ms excel
7%
contact centre team leader
7%

While these keywords are a good start, remember that every job is different. Instead of including all these keywords on your CV, identify the keywords most relevant to the job you're applying to and include those. For the best chance of success use our CV keyword scanner tool to help with this.

Including the right keywords in your CV will help you get past Applicant Tracking Systems (ATS) and win more job interviews from employers and recruiters.


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more job interviews?

Improve your CV's success rate by using these Business skills and keywords or scan your CV to get a personalised score.